IT System Administrator

POSITION OVERVIEW

Canyon Equities | Assigned On-Site at CS Erickson in Dallas, Texas

About the Role

Canyon Equities is seeking a motivated and self-directed IT Systems Administrator to support the technology operations of CS Erickson, a growing regional electrical contractor serving the Dallas and Austin markets.

This role is ideal for an IT professional who enjoys balancing hands-on technical support with long-term systems improvement. While employed by Canyon Equities, the selected candidate will work closely on site with CS Erickson’s field and office teams to ensure reliable, secure, and efficient technology operations across the organization.

The IT Systems Administrator is responsible for the design, implementation, maintenance, and ongoing support of IT infrastructure and services across the organization. This role requires a self-directed professional who thrives with autonomy, communicates effectively, and takes ownership of both day-to-day technical support and strategic technology initiatives.

A significant near-term focus will be onboarding and training new employees, helping them successfully integrate into company systems, workflows, and technology tools while establishing consistent technology habits and best practices. The role also demands a balance of service desk responsiveness, proactive systems management, and thorough documentation.

With a strong focus on reliability, security, and user experience, the IT Systems Administrator ensures the performance and availability of core systems while delivering scalable technology solutions that support operational success. The ideal candidate is a collaborative problem-solver with strong independent judgment and a continuous improvement mindset, capable of aligning IT capabilities with business objectives and helping both Canyon Equities and CS Erickson continue to grow and operate effectively.

This position may be occasionally remote, with the requirement to be present in CS Erickson’s Austin or Dallas offices weekly based on business needs. 

KEY RESPONSIBILITIES

The IT Systems Administrator contributes to the growth and success of Canyon Equities by achieving the following objectives:

·       Design, implement, and maintain IT infrastructure services including servers, cloud platforms, endpoint management, and networks

·       Monitor and ensure system uptime, performance, and service level agreements

·       Respond to and resolve service desk tickets related to devices, software, and systems

·       Configure, deploy, and manage user devices (laptops, tablets, etc.) and applications

·       Maintain accurate documentation of systems, processes, and administrative procedures

·       Create and manage a comprehensive IT service catalog and internal knowledge base

·       Implement and manage security controls across all systems and endpoints

·       Apply critical patches, firmware updates, and enforce security best practices

·       Evaluate and recommend hardware/software solutions based on business needs

·       Participate in IT asset management and procurement processes

·       Gather user feedback to improve tools, systems, and service delivery

·       Provide user training and onboarding for IT systems and tools

·       Support strategic IT projects across all supported organizations

·       Collaborate with leadership to identify and implement service improvements

·       Perform additional duties as assigned

 QUALIFICATIONS

·       Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently

·       Excellent interpersonal and communication skills; comfortable translating technical concepts for diverse audiences

·       Solid organizational skills and attention to detail; able to manage multiple tasks and prioritize effectively

·       Ability to conduct independent research to troubleshoot and solve technical problems

·       Demonstrated continuous improvement mindset and a proactive approach to process enhancement

·       Strong teamwork skills with the ability to work independently when needed

·       Proficiency in supporting Windows operating systems, Microsoft Office, and general business applications (e.g., ERP systems)

·       Working knowledge of Active Directory, Microsoft 365 administration, and common network concepts

EDUCATION / EXPERIENCE / OTHER REQUIREMENTS

·       High school diploma required

·       Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.

·       5+ years’ of relevant, hands-on IT administration experience

·       Relevant certifications (e.g., CompTiA A+, Microsoft certifications), are a plus

·       Valid driver’s license and reliable transportation, required

·       Availability to work on-site at various locations in Texas (Greater Austin and Dallas areas) and occasionally after hours as needed