IT Support Specialist

Reports To: IT Manager

Office Location: Houston (Energy Corridor)

Position Summary:

The IT Support Specialist is responsible for analyzing, troubleshooting, and resolving technology issues for both remote and on-site users. This role provides technical support, maintenance, and setup of computer systems, hardware, software, and network infrastructure, ensuring reliable IT operations while delivering excellent customer service to end users.

Key Responsibilities

Provide Tier 1 & Tier 2 technical support for desktops, laptops, printers, mobile devices, and related peripherals
Serve as first point of contact for technical support via phone, email, and remote tools and support both on-site and remote users in office and jobsite environments
Install, configure, and maintain Windows/macOS operating systems and company software
Troubleshoot and resolve hardware, software, network connectivity, internet, and data security issues
Manage user accounts, permissions, and access (Active Directory, Microsoft 365)
Schedule and perform remote system maintenance, including updates, patches, and security best practices, with minimal user disruption
Maintain and support office and remote computer systems
Document issues, resolutions, and procedures in the ticketing system, escalate complex issues to senior IT staff or vendors as needed
Track IT assets and inventory
Assist with onboarding and offboarding, including account setup, training end users on computers and smartphone, and equipment provisioning

Qualifications

High School Diploma or Equivalent (Required)
Associate degree or some college coursework in IT or related field (Preferred)
Valid state-issued driver's license (Required)
1-3+ years of experience in IT support, helpdesk, or technical support roles (Required)

Skills & Abilities

Experience supporting Windows-based environments and end-user devices
Resolving hardware, software, and network connectivity issues via phone, email, or remote tolls
Experience working with Active Directory (user management, permissions, password resets)
Experience with system setup, imaging, and deployment
Experience applying updates, patches, and basic security practices
Strong knowledge of Microsoft 365/ Office 365
Basic networking knowledge (DNS, DHCP, VPN, IP networking)
Excellent communication and customer service skills
Strong attention to detail and ability to prioritize tasks and multitask effectively
Commitment to continuous learning and professional development