CINC Systems

Corporate IT Administrator (Duluth, GA - Hybrid)

About the Role

The Corporate IT Administrator is responsible for administering and supporting CINC’s internal technology environment, ensuring employees have a secure, reliable, and efficient IT experience. This role combines advanced end-user support with hands-on system administration, identity and access management, hardware/software lifecycle management, and coordination with internal stakeholders and external vendors.

The ideal candidate is a strong technical contributor who can work independently, manage priorities, and help improve IT operations through documentation, process consistency, and proactive problem-solving.

Key Responsibilities

User Support & IT Operations

Serve as a primary point of contact for day-to-day user support, including troubleshooting hardware, software, email, permissions, and connectivity issues.
Provide first-line phone and ticket support for employees based on Colombia.
Deliver high-quality customer service while managing incoming support demands efficiently.

Identity, Access & System Administration

Manage user accounts, permissions, and access provisioning across corporate systems and SaaS applications (e.g., SSO, MFA, directory services).
Maintain desktop and laptop base images and support standardized device configurations.
Perform routine system administration tasks such as updating software, applying patches, updating drivers, and ensuring device compliance.

Hardware, Software & Asset Management

Administer the deployment, configuration, monitoring, and maintenance of corporate hardware, including desktops, laptops, printers, and peripherals.
Assist with the rollout of new hardware and software across the organization.
Own asset and inventory management processes, including tracking, lifecycle planning, and documentation.

Documentation & Compliance

Document IT systems, configurations, and operational processes to support team knowledge-sharing and audit readiness.
Maintain documentation required for internal controls, regulators, or auditors as requested.

Vendor & Project Support

Coordinate with consultants, vendors, and technical partners to support services, licensing, procurement, and maintenance requests.
Support the IT Manager and System Administrator on IT projects and deployments.
Assist in implementing new technology initiatives and improvements to IT operations.

Additional Responsibilities

Participate in on-call rotations or perform after-hours maintenance as required.
Perform other duties that logically align with the role or are assigned by IT leadership.
Model CINC’s values and support the mission and organizational goals.

Qualifications

Bachelor’s degree in Information Technology or related field, or equivalent experience.
3+ years of experience in IT support, service desk, or system administration roles.
Strong knowledge of Windows (and/or macOS) administration, identity/access systems, and endpoint management fundamentals.
Experience with hardware configuration, software deployment, patching, and device troubleshooting.
Strong communication, customer service, and problem-solving skills.
Ability to multitask, prioritize, and work both independently and as part of a team.
Willingness to participate in after-hours support or project work.