IT Support Specialist
Emergency University
- Location
- Onsite (Boston, Massachusetts)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Emergency University is seeking an IT Support Specialist to provide technical assistance and maintain IT infrastructure. This role is crucial for ensuring the smooth operation of IT systems and supporting employees and clients.
Skills
Benefits
- Competitive Salary
- Benefits Package
- Professional Growth
Full job details
We are currently seeking an experienced IT Support Specialist to join our growing team. The IT Support Specialist will be responsible for providing technical support and assistance to our employees and clients, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities:
- Provide technical support to employees and clients via phone, email, and in-person
- Troubleshoot hardware, software, and network issues and provide timely resolutions
- Install, configure, and maintain computer systems, software, and peripherals
- Manage user accounts, permissions, and access levels
- Monitor and maintain system security, including data backup and disaster recovery
- Collaborate with other IT team members to identify and implement process improvements
- Keep up-to-date with emerging technologies and make recommendations for system upgrades
- Train employees on new systems and software as needed
- Create and maintain technical documentation and user guides
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in an IT support role
- Strong knowledge of Windows and Mac operating systems
- Experience with network troubleshooting and maintenance
- Familiarity with cloud-based systems and services such as Office 365 and AWS
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Strong attention to detail and time management skills
Why Work for Us:
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and supportive work environment
If you are passionate about technology and have a desire to make a positive impact, we want to hear from you. Apply now to join our team as an IT Support Specialist.