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Insource Services

IT Support Specialist I

Insource Services

Location
Hybrid (Boston, Massachusetts)
Compensation
$48k - $127k/yr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Insource Services is seeking an IT Support Specialist I to provide first-level technical support to clients. This role involves managing IT accounts, coordinating projects, and resolving service tickets.

Skills

Technical Support Hardware Troubleshooting Software Updates Virus Removal Active Directory MS Exchange Gmail Windows OS Mac OS X Mobile Device Support Ticket Management Client Communication

Full job details


• Working as part of a service delivery team, providing first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers.

• On a monthly basis, manage office/desktop and email support, and perform lab machine rollouts. Participate in monthly meetings with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery.

• On an annual basis, operate system support for Windows XP/Vista/7 and Mac OS X, and provide mobile device support for iPhone, iPad, and Android. Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.

• On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets, and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer.