IT SUPPORT SPECIALIST

We are excited to expand our IT team with an additional position!

Memorial Community Hospital and Health System is seeking a skilled and customer-focused IT Support Specialist to provide frontline technical support and ensure seamless daily technology operations in Blair, NE.

In this role, you will serve as a key resource for end-users, delivering timely troubleshooting and resolution of IT issues while collaborating with the IT team to support critical systems. You’ll play an essential role in maintaining secure, reliable, and efficient IT services across the organization.

What You’ll Do:

• Provide first-line technical support via helpdesk phone and ticketing systems following ITIL standards
• Troubleshoot hardware, software, network, and system issues; escalate complex cases as needed
• Support and maintain Local Area Networks (LAN)
• Administer and monitor Active Directory and Microsoft 365 / Entra ID environments
• Maintain accurate documentation and ticket records for support and escalation
• Install, configure, and support hardware, software, and related equipment
• Participate in security initiatives and promote a security-first mindset
• Analyze and report technical issues, trends, and system data
• Assist with software implementation, testing, and maintenance
• Identify system improvement opportunities and recommend enhancements
• Support enterprise backup solutions and monitor for potential issues
• Participate in rotating on-call support schedule (remote and onsite)
• Collaborate with IT leadership and team on projects and service delivery
• Prepare and maintain technical documentation

What You’ll Need:

Education

• Associate Degree in Information Technology or related field (preferred)

Experience

• Minimum 3 years of IT support or helpdesk experience preferred
• Experience in a healthcare environment preferred
• Hands-on experience with:
  • Windows and macOS systems
  • PC diagnostics, repair, imaging, and maintenance
  • Network hardware and peripherals
  • Microsoft 365 and Active Directory
  • Enterprise backup solutions
  • Working knowledge of Windows Server and network protocols (TCP/IP)

Skills & Competencies

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to explain technical concepts to non-technical users
• High attention to detail and strong organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Knowledge of HIPAA, PHI, and PCI compliance standards
• Team-oriented mindset with a positive, collaborative attitude
• Strong desire to learn and grow professionally

Schedule:

• On-site position in Blair, NE
• Includes participation in a rotating on-call schedule

Perks and Benefits:

• Competitive compensation and benefit package
• Paid Time Off
• Health, Dental, and Vision insurance at competitive rates
• Basic Life and AD&D insurance provided by MCH
• Short and long-term disability coverage provided by MCH
• 401(k) and Roth Retirement Plan with company match
• Employee Assistance Program
• Wellness Program
• Tuition Reimbursement
• Employee Discounts

Equal Opportunity Employer: Memorial Community Hospital & Health System is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.