IT Support Analyst
Emergency University
- Location
- Onsite (San Francisco, California)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Emergency University is seeking an experienced IT Support Analyst to provide technical assistance to employees and clients, ensuring smooth system operations and troubleshooting issues. This role involves maintaining system performance, security, and backups.
Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Holidays
Perks
- Casual Work Environment
- Professional Development
Full job details
We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our employees and clients, ensuring that our systems and processes are running smoothly, and troubleshooting any issues that may arise.
Key Responsibilities:
- Provide technical support to employees and clients via phone, email, and in-person
- Troubleshoot hardware and software issues, including computers, printers, and network equipment
- Install, configure, and maintain software and hardware systems
- Monitor and maintain system performance, security, and backups
- Create and maintain documentation for IT processes and procedures
- Collaborate with cross-functional teams to implement new systems and upgrades
- Train employees on new systems and processes
- Stay up-to-date with industry trends and advancements in technology
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in IT support or a similar role
- Strong technical knowledge of computer systems, hardware, and software
- Experience with network infrastructure and troubleshooting
- Knowledge of cloud computing and virtualization
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and critical thinking skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
- Casual work environment
If you are passionate about technology and have a strong desire to help others, we would love to hear from you. Apply now to join our dynamic team.