IT Support Specialist
Burjline Builders
- Location
- Onsite (New York, New York)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Spendid Farms, a leader in sustainable agriculture, is seeking an IT Support Specialist to provide technical assistance and maintain computer systems and networks. This role is crucial for ensuring operational efficiency and driving the company's technology-first approach to modern farming.
Skills
Full job details
IT Support Specialist
Job Overview
Spendid Farms, a forward-thinking leader in sustainable agriculture, is seeking a dedicated and technically skilled IT Support Specialist to join our team. This is a full-time position based in our New York, New York, United States office. The ideal candidate will be the first point of contact for all IT-related queries, providing essential technical assistance to ensure our company's operational efficiency. You will be responsible for maintaining our computer systems and networks, offering a customer-focused service to all employees, and helping to drive our technology-first approach to modern farming.
Responsibilities
* Provide first and second-line technical support to on-site and remote employees, troubleshooting hardware, software, and network issues.
* Respond to, manage, and resolve IT support requests in a timely and professional manner using our helpdesk system.
* Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
* Assist with onboarding new employees by setting up their accounts, workstations, and providing necessary IT induction.
* Manage IT assets, including inventory tracking and procurement of new equipment.
* Contribute to the creation and maintenance of technical documentation, user guides, and IT policies.
* Support the implementation of new IT projects and system upgrades across the organisation.
* Ensure the security and integrity of our IT infrastructure by adhering to established security protocols.
Qualifications
* Proven experience working in an IT support role or a similar technical position.
* Strong knowledge of Windows and macOS operating systems.
* Proficiency in supporting Microsoft Office 365 and other common business applications.
* A solid understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
* Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).
* Excellent problem-solving and analytical skills with a keen attention to detail.
* Strong organisational and time-management abilities.
* Exceptional communication and interpersonal skills, with a friendly and patient demeanour.
* A degree in Information Technology, Computer Science, or a related field, or equivalent professional certifications (e.g., CompTIA A+, Network+) is desirable.
Benefits
Spendid Farms is committed to the wellbeing of its employees and offers a competitive benefits package. Further details will be discussed during the interview process.