Summer IT Support Center Technician (student)

SUMMARY: Provide technical support for computer systems on campus by repairing, replacing, and deploying hardware and software components while providing answers to questions relating to support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide solutions to users’ issues with computer hardware and software
• Research computer and software issues and offer resolutions
• Deliver and setup computer equipment
• Provide guidance and advice to customers on how to use equipment
• Maintain documentation in database of service calls
• Pursue self-education/development to enhance skills and abilities
• Must be punctual and accountable
• Other tasks as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be enrolled as a student at Bob Jones University/Academy/AHE
• Prefer applicant to be at least 18 years old with a valid driver's license (to use IT vehicles)
• Good customer service skills
• Strong communication skills
• Aptitude for training and developing users
• Ability to proactively identify tasks that need to be done
• Ability to follow instructions and to pay attention to details
• Working knowledge of basic MS Office applications
• Desire and aptitude to learn new technologies
• Must (occasionally) lift/carry up to 20 lbs. and /or push/pull up to 25 lbs.