Student Worker - Summer Help Desk Assistant

Student Worker – Summer Help Desk Assistant

Number of Openings: 1

Purpose/Objective of the Role:

To provide telephone, email, webchat, and walk-up support, as well as keeps online support resources up-to-date.

Technical Assistance and Support

Answer Help Desk phone calls and web chat requests
Answer email questions and requests for assistance that come in as tickets
Assist with connecting devices to our campus networks
Provide technical support to the campus community, using help resources provided
Monitor email and web chat through online systems
Check the status of online resources as needed
Accurately escalate any unresolved problems to Information Services staff, according to documentation
Keep the front lobby area clean and in acceptable condition
Always enter the user’s name and contact info, along with the nature of their call
Check voicemails that come in as Help Desk tickets
Keep Information Services staff up-to-date on any concerns

Keeping Documentation Up-to-Date

Edit and revise the Oh-Wooo Help Desk website (helpdesk.owu.edu) and internal department resources as needed
Keep an editorial eye on any pages used and update when needed
Share helpful tips & tricks found with the team and staff

Desirable Skills

Potential Future Career Benefit

NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.

Application Instructions:

Complete the ADP application by selecting "Apply" button and answer all questions.

Supervisor: David Soliday

Commitment: Approximately 35 hours per week

Academic Year: Summer 2026

Benefits