IT Support Center - Alumni (Student)

POSITION SUMMARY: work with students and faculty/staff of Bob Jones University to assist in solving technology problems and providing technology resources.
*Bob Jones University students only*

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• work with customers to resolve technology problems in person, over the phone, and over email
• Troubleshoot new issues as well as recall specific solutions to recurring issues
• Assist in the loaning and returning of equipment to faculty and students
• Assist with hard drive backups and data transfer
• Assist in providing technology resources to students  and faculty/staff as well as basic instruction for how to use or procure those resources

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Must be enrolled as a student at Bob Jones University
• Experience with Windows 10 and 11
• Experience with Apple OS
• Experience with mobile computing platforms including iOS and Android
• Troubleshooting and problem solving skills
• Excellent customer service skills
• Learn and adapt quickly to new skills, settings, and technological challenges