IT Support Desk Intern

The Support Desk Intern is a customer service-oriented technical support professional responsible for providing hardware and software support to end users in a desktop, server, and infrastructure environment. This role requires strong analytical, troubleshooting, and communication skills, as well as a commitment to exceptional customer service, teamwork, and continuous improvement.

This is a Summer Internship that would run for 10+ weeks and has flexible start and end dates. To facilitate training and development, this internship is expected to be completed in-person at Actus’s Eden Prairie, MN office. 

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide Tier I technical support, including troubleshooting and resolution of desktop software, workstations, peripheral equipment, and system-related issues.
• Support common business and productivity software (e.g., Microsoft Windows, Office 365).
• Manage and maintain the support desk application and ticket queues, ensuring timely resolution and proper escalation of unresolved queries.
• Document user calls, issue resolution, and related processes and procedures.
• Develop and assist in maintaining required technical documentation.
• Provide basic technical support at the network level (LAN/WAN connectivity and wireless).
• Administer and support cell phone deployments (BYOD and company-owned).
• Install and set up computer hardware, including PCs, network printers, and other peripherals.
• Install and configure new software releases and system upgrades.
• Asset management adding new inventory and properly wiping and e-cycling old.
• Provide guidance and support to Tier I team members and other IT staff.
• Assist with voice communications, virtual meetings, conference rooms, and cell phone support.
• Assist with end-user education and use of technology environment.
• Perform special projects and other responsibilities as needed.

QUALIFICATIONS:

• 1-2 years of previous PC support experience in a similar role preferred
• Advanced understanding of operating systems (Windows 10), business applications, printing systems, and network systems
• Experience supporting and managing cloud computing platforms (Office 365)
• Working knowledge of help desk software, computer software applications
• Strong client-facing and communication skills
• Ability to multi-task and adapt to changes quickly
• Technical awareness and service awareness of all organizations key IT services
• Self-motivated with the ability to work in a fast-moving environment

Actus Nutrition prides itself on advancement opportunities for our current workforce to promote from within.  We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program. The starting hourly range for this position is $18.00 USD. Applicable pay within the posted range may vary based on factors including, but not limited to education, skill set and depth of experience.