IT Support Specialist

Job Description:

We are seeking a highly motivated IT Support Specialist to provide technical assistance and support to end users. The ideal candidate will diagnose and troubleshoot hardware, software, and network issues while ensuring prompt and effective solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

Key Responsibilities:

• Respond to and resolve IT support requests via phone, email, chat, or in person.
• Diagnose and resolve technical issues related to desktops, laptops, printers, copiers, software applications, network connectivity, and other IT-related equipment.
• Install, configure, and update operating systems, software applications, and computer hardware, including setup of new or replacement computers.
• Assist with user account management, including password resets and access changes across Active Directory and other systems.
• Assist users with technical ERP issues such as connectivity, printing, reporting, or login problems; escalate process-related issues to appropriate area.
• Log and track all support requests in our ticketing system, ensuring accurate documentation of issues and resolutions. Prioritize and escalate tickets as needed.
• Coordinate IT tasks for employee onboarding and offboarding, ensuring proper setup or removal of accounts, devices, and system access.
• Provide basic training and guidance to users on IT systems and best practices.
• Contribute to the development and maintenance of our knowledge base by documenting common issues and solutions.
• Collaborate with IT teams to escalate and resolve complex issues.
• Maintain and track IT assets, including desktops, laptops, printers, tablets, scanners, and peripherals.
• Participate in IT projects as assigned, such as software rollouts or hardware upgrades.
• Ensure compliance with security policies and procedures.

Qualifications & Skills:

• Proven experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals.
• Familiarity with ticketing systems (Zoho Desk).
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Who is Klauer Manufacturing Company?

Founded in 1870, Klauer was built on hard work, quality products, and service. Our mission is to enable our customers in the building products industry to win through the quality, consistency, and predictability of everything we do. We have three locations in Dubuque, IA and one location in Tomball, TX, where our goal is to provide our employees with a safe and family-oriented work environment for our employees. As a team, we maintain our mission through our cultural values and company priorities: safety, attitude, effort, and accountability.

What can you expect from Klauer Manufacturing?

You can expect to feel part of the Klauer Manufacturing family, which is inclusive, regardless of gender, background, disability, or status. We offer a generous benefits package for all team members, including work-hour flexibility, health, vision, dental, company-paid life insurance, short-term and long-term disability, 401(k) retirement plan, 10 paid holidays, 3 weeks vacation, paid funeral leave, and paid jury duty.

PHYSICAL DEMANDS:

Standing, walking, pushing, pulling, bending, and stooping. The strength rating for this job is L – Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. There are more physical requirements than those for sedentary work.

Class II – Light (Dictionary of Occupational Titles 4th Edition Vol. I & Vol. II)