Specific Role:

We’re looking for a dependable, service-oriented IT Support Specialist to support EMIT Technologies’ day-to-day technical operations across office and manufacturing environments. In this role, you’ll provide frontline technical support, deploy and maintain endpoint devices, assist with user onboarding and access management, and help ensure reliable operation of systems across multiple locations. You’ll work closely with employees and internal teams to troubleshoot issues, maintain productivity, and support the organization’s ongoing technology needs.

Key Accountabilities:

Provide first-line support for hardware, software, and access-related issues
Deploy, configure, and maintain desktops, laptops, tablets, printers, and other endpoint devices
Support onboarding and offboarding processes, including account setup and device provisioning
Troubleshoot endpoint, connectivity, and application issues across office and manufacturing environments
Escalate complex technical issues to appropriate teams when necessary
Assist with inventory tracking, asset management, and device lifecycle processes
Support production floor systems and end users as needed
Maintain accurate ticket updates, troubleshooting notes, and support documentation
Help ensure reliable operation of endpoint systems and user productivity across locations
Collaborate with internal teams to resolve technical issues efficiently and professionally
Contribute to standardization and continuous improvement of support processes and device management practices
Assist with general IT operational initiatives and technology improvements

Qualifications:

1–3 years of IT support, help desk, or technical support experience
Familiarity with Windows environments and Microsoft 365
Strong troubleshooting, analytical, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable supporting users in both office and manufacturing settings
Strong communication skills and ability to work effectively with users of varying technical skill levels
Self-motivated with a proactive, team-oriented mindset
Associate degree, technical certification, or equivalent hands-on experience preferred