Suncast Corporation is the leading US-based designer, manufacturer, and distributor of high-quality resin products for the home and industrial markets. A privately held company headquartered in Western Chicago, Illinois, Suncast prides itself on 35 years of innovation and sustainability across a wide range of product categories with materials proudly sourced in the USA. Everything we do is supported by the strength and ingenuity of American workers and we are committed to helping families across the country make the most of their unique spaces. We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality.

Position Summary:

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations Support Analyst will work directly with employees at all levels of the company and must be personable as well as patient.

Responsibilities:

Work within a ticketing system to assist users with IT related issues both onsite and remotely
VPN connectivity
Line of business applications
Microsoft 365 suite of products
Provide technical support for: Windows PCs, Laptops,Tablets, Printers, Mobile Devices
Support users onboarding, offboarding, and access provisioning
Provision and deploy endpoints (laptops/desktops), including imaging, application install, updates, encryption/AV validation, and handoff.
Assist with managing and maintaining accurate asset inventory
Basic AD, Outlook, Teams, and network support.
Maintain high standards of customer service while resolving technical problems.
Maintain and improve documentation for IT procedures
Follow security and access control practices (least privilege, secure handling of credentials, device protection basics)
Assist with IT-related company projects as needed.

Requirements:

2+ years in IT support or an equivalent combination of education and experience
Strong understanding of computer hardware, software and networks
Experience with a Windows Server environment
Active Directory
File Permissions
DHCP\DNS
Exposure to Microsoft 365 administration
Ability to lift/move IT equipment (e.g., PCs/monitors/printers) as needed
Comfortable working in office, manufacturing and warehouse areas
Strong communication and willingness to learn.
Ability to troubleshoot complex technical issues effectively
Imaging experience preferred
RMM/EDR exposure preferred
Familiarity with Manufacturing and warehousing technology preferred

The Anticipated Pay Range for This Position: $50K-$65K annually

Suncast offers a comprehensive benefits package including:

Medical, Dental, Prescription Drugs, Vision insurance, Telehealth benefits
Group Term Life insurance
401K with employer match
Paid vacation time off
Paid holidays
Short- and long-term disability coverage
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health
Paid Parental Leave (maternity & paternity)
Tuition Reimbursement

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.