IT Support Specialist

We are seeking an IT Support Specialist to join our team and provide technical support to our staff and patients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for helping others. This is a full-time, permanent position with opportunities for growth and development within our organization.

Key Responsibilities:

- Provide technical support to staff and patients for all IT related issues, including hardware, software, and network troubleshooting

- Install and configure computer systems, applications, and peripherals

- Maintain and manage user accounts, passwords, and access levels

- Monitor and troubleshoot network connectivity and performance issues

- Collaborate with IT team members to implement new systems and upgrades

- Develop and maintain technical documentation and user guides

- Train staff on new software and systems as needed

- Stay up-to-date with the latest technology trends and advancements

- Provide excellent customer service and ensure timely resolution of IT issues

- Adhere to company policies and procedures related to IT security and data protection

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field

- Minimum of 2 years of experience in IT support or a similar role

- Strong knowledge of Windows and Mac operating systems

- Excellent troubleshooting and problem-solving skills

- Ability to work independently and handle multiple tasks simultaneously

- Strong communication and interpersonal skills

- Passion for providing exceptional customer service

Why Work With Us:

If you are looking for a challenging and rewarding career in healthcare IT, we encourage you to apply for our IT Support Specialist position. Join our team and make a difference in the lives of children and families in our community.