IT Support Specialist

Description

IT Support Specialist – Tier 2

Give children a head start!

This position is set to begin on

Work Scheduled for 40 Hours a Week

Job Description:

Provides Tier 2 technical support   across CPCD locations, resolving escalated hardware, software, networking,   and Microsoft 365 issues. Administers user accounts, devices, and IT systems   while supporting network infrastructure, including switches, firewalls, and   wireless access points. Manages equipment deployment, maintenance, and   inventory; documents technical solutions; and assists with staff training.   Collaborates with the IT Director, Tier 1 support, and vendors to maintain   reliable, secure, and efficient technology operations.

Pay Scale:

$25.48/hour 

About CPCD:

CPCD is committed to the comprehensive early childhood development model, which is at the basis of its successful Head Start and Early Head Start programs. CPCD serves just under 1,200 prenatal through five-year-old at-risk, low-income and special needs children and their families. We operate classrooms in six school districts all throughout El Paso County. 

Additional Benefits for Eligible Employees (25+ hours per week):

CPCD offers paid vacation time, paid sick time, and paid holidays/Breaks.

• Paid Holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, Martin Luther King Jr. Day
• Paid Breaks include 1-week for Spring Break (March), 1-week for Fall Break (November), and 2- weeks for Winter Break (end of December/beginning of January). 

Eligible employees receive a competitive benefits package including

• Access to medical, dental, and vision insurance, flexible spending accounts, Aflac supplemental insurance, and voluntary life insurance. CPCD also pays for Basic Life, Long Term Disability, and AD&D insurance at no cost to you. 
• Our 401(k) program offers traditional and Roth enrollment options with automatic enrollment in our profit-sharing after 1-year of employment.

Tuition Assistance is available after 60 days of employment

• $4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees.
• $2,500 per year for other degrees related to employment at CPCD.

Employee Wellbeing

• Employee Assistance Program provides 6 FREE sessions with a counselor or therapist per year 
• Full well-being program to encourage and promote your well-being in the workplace, including 2 hours of paid time per month for wellness activities. 

Please Note: The successful completion of a post-offer, pre-employment physical examination, TB screen, back-ground screen and drug test (including marijuana) is required.

Requirements

Required:

· High School Diploma or GED; IT certifications preferred.

· Minimum three years of IT support experience involving hardware, software, networking, and user administration platforms.

· Proficiency troubleshooting Windows PCs, Windows Servers, iOS devices, printers, and various peripherals.

· Experience administering Active Directory and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, and MFA.

· Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, switching, and wireless networking; Meraki and UniFi experience preferred.

· Familiarity with IT management platforms, including Atera RMM, Hudu, Jitbit Helpdesk, Windows Group Policy, and Microsoft Intune.

· Experience with Apple Business Manager and Mosyle MDM (or similar) preferred.

· Familiarity with Proofpoint email security, VoIP systems, Adobe Admin Console, and organizational applications.

· Strong troubleshooting, documentation, customer service, and communication skills, with the ability to resolve escalated issues independently.

· Ability to maintain equipment inventories, accurate records, and confidentiality of organizational information.

Preferred:

· CompTIA A+ certification or equivalent demonstrated knowledge.

· CompTIA Network+ certification or equivalent networking certification.

· Experience supporting technology across multiple locations and working with vendors or internet service providers.

· Experience using PowerShell to perform routine administration and troubleshooting tasks.

· Experience with Microsoft 365 device management and endpoint security tools.

· Experience with AI prompts and leveraging various platforms to enhance solutions.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

1. Installs, configures, troubleshoots, and maintains computers, operating systems, networks, software, printers, A/V equipment, and peripherals across CPCD locations.

2. Provides Tier 1 and Tier 2 technical support, resolves escalated issues, prioritizes service requests, and documents resolutions in Jitbit tickets along with Hudu.

3. Deploys and manages laptops, desktops, and mobile devices, including equipment inventory, maintenance, and lifecycle tracking.

4. Maintains technical documentation, troubleshooting procedures, and knowledge resources using Hudu; assists with staff training and IT orientation.

5. Supports technology installations at CPCD locations, including network equipment, wireless access points, and classroom technology.

6. Troubleshoots wired and wireless networking, including TCP/IP, DNS, DHCP, VLANs, switches, firewalls, and Meraki/UniFi infrastructure.

7. Administers Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, user licensing, shared mailboxes, and permissions.

8. Manages Active Directory and Entra ID accounts, access permissions, multifactor authentication, and employee onboarding/offboarding.

9. Supports endpoint management, security, and software deployment using Atera, Intune, Mosyle, and Proofpoint while following established security procedures.

10. Develops and maintains automated tasks, scripts, and workflows within the RMM platform to streamline IT operations, improve efficiency, and reduce manual tasks.

OTHER DUTIES:

Other duties and responsibilities assigned by the IT Director may include:

1. Coordinates mobile service plans, device assignments, billing, and carrier support.

2. Coordinates copier and printer maintenance, supplies, and vendor support through ACP.

3. Administers physical security door access accounts and permissions.

4. Manages Crexendo VoIP accounts, telephone assignments, and related configurations.

5. Assists with user access audits, security reviews, and compliance initiatives.

6. Maintains IT purchasing records, vendor invoices, and equipment procurement.

7. Supports special IT projects and other duties as assigned by the IT Director.

Equal Opportunity Employer

CPCD is committed to fostering an inclusive workforce and is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.