Helpdesk Technician

iQuasar is seeking to fill the Helpdesk Technician position in Colorado Springs, CO. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our Clients in Colorado Springs, CO needs a Helpdesk Technician for a fulltime position.

Job Title: Helpdesk Technician

Location: Colorado Springs, CO (On-Site)

Clearance Required: Secret

Position Summary

The Mid-Level Help Desk Technician will provide onsite Tier I/II technical support to USASMDC G6 users, supporting day-to-day operation and maintenance of enterprise IT systems, hardware, software, peripherals, and network-connected devices. The position will operate within the centralized Help Desk and provide timely troubleshooting, ticket management, system configuration, user assistance, and technical guidance in accordance with established USASMDC G6 Command Standards.

Key Responsibilities

·        Provide onsite Tier I/II technical support to end users.

·        Respond to Help Desk service tickets within the required 2 core-hour response time.

·        Diagnose, troubleshoot, and resolve hardware and software issues.

·        Install, configure, maintain, and troubleshoot:

·       Desktop and laptop computers

·       Notebooks

·       Thin/Zero Clients

·       Printers and Digital Senders

·       Network peripherals

·       Other end-user computing equipment

·        Install and configure software and applications while ensuring systems comply with command-standard configurations.

·        Configure laptops, notebooks, and other IT systems for field and TDY use.

·        Provide in-person, telephone, and electronic technical assistance.

·        Document, track, monitor, and resolve Help Desk tickets using the Government's standardized ticketing system.

·        Troubleshoot email, network, hardware, software, and peripheral equipment issues.

·        Coordinate equipment repairs and escalate issues to appropriate technical personnel when necessary.

·        Work with software engineers, application development teams, and network personnel to restore service and identify root causes.

·        Support Microsoft Active Directory functions, including user account and network management.

·        Maintain system and equipment documentation, including applicable service-tag information.

·        Assist with equipment inventory and property accountability.

·        Recreate/simulate user problems to identify and resolve technical issues.

·        Provide technical recommendations and guidance to users and management.

·        Identify recurring or significant technical issues and recommend corrective actions.

·        Immediately report significant system, network, cybersecurity, COMSEC, remote-access, or other issues requiring higher-tier support.

Employee Benefits:

iQuasar offers a comprehensive benefits program including various options in these plans:

An Equal Opportunity Employer: