IT Specialist IV

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Specialist IV who thrives on ensuring technology is optimized for citizen experience and operation efficiencies. 

Your skills and knowledge include:

• Considerable knowledge of appropriate computer programming languages and techniques.
• Considerable knowledge of operation, characteristics, and capabilities of computer hardware and peripherals, storage devices, desktop and enterprise software, mobile device management, and imaging.
• Strong analytical skills.
• Strong customer service skills including analytics and communication.
• Awareness of budgetary and planning techniques and procedures.
• Ability to convert user specifications into a successful data processing application.
• Ability to communicate effectively, orally and in writing.
• Ability to evaluate system performance.
• Ability to evaluate and estimate system development costs.
• Ability to establish and maintain effective working relationships.
• Ability to work under pressure from deadlines.
• Knowledge of supervisory principles and practices.

Examples of work you may perform include:

• Performing advanced diagnosis and troubleshooting of computer hardware and software issues.
• Providing instruction and guidance of global issues to end users.
• Providing vendor management and working with vendors to find resolutions to complex issues.
• Managing contract and IT procurement functions for agency-wide departments and programs.
• Ensuring compliance with, and adhering to, change management process.
• Reviewing and recommending computer lifecycle purchases and executing annual plan/schedule for computer deployments.
• Member of IT steering committees.
• Assisting with major project’s research, scope definition, design, and implementation.
• Collaborating with other IT unit leaders to establish optimal solutions.
• May supervise staff, assign work, review tasks, and ensure effective resolution of issues.
• Performing related duties as required.

Specific Qualifications

EDUCATION/EXPERIENCE

• Bachelor’s degree in computer science AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND four (4) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Six (6) or more years of experience in computer or network support, programming or analysis, or database administration.