IT Specialist II

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Specialist II who thrives on ensuring technology is optimized for citizen experience and operation efficiencies. 

Your skills and knowledge include:

• Competency in computer systems and capabilities.
• Competency tin system design and analysis procedures.
• Competency in using ticket and inventory systems.
• Ability to prepare clear and accurate reports.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships.
• Strong customer service skills.

Examples of work you may perform include:

• Assembly, installation, and configuration of computer hardware and software.
• Providing instruction to users on operation of computer hardware and software.
• Providing initial diagnosis of computer hardware and software issues.
• Removing viruses and malware from infected computers.
• Maintaining computer inventory, ticket system, and complies with change management procedures.
• Referring major hardware and software issues to higher-level technicians.
• Checking system and application logs and observing system functions to verify correct operations and troubleshoot issues.
• Coordinating warranty repairs with hardware manufacturers.
• Debugging and testing computer hardware and software.
• Replacing or reinstalling defective, outdated, or inadequate software packages.
• May assist with annual computer hardware inventory and hardware lifecycle tasks.
• Performing related duties as required.

Specific Qualifications

EDUCATION/EXPERIENCE

• Associate’s degree in computer science or college-level coursework that includes 15 computer science credits
  OR
• Two (2) or more years of experience in computer or network support, programming or analysis, or database administration.