IT Specialist III

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Specialist III who thrives on ensuring technology is optimized for citizen experience and operation efficiencies. 

Your skills and knowledge include:

• Considerable knowledge of computer capabilities, procedures, and requirements.
• Considerable knowledge of systems analysis and design practices and procedures.
• Ability to identify, analyze, and resolve problems effectively.
• Ability to plan and coordinate work assignments.
• Ability to maintain computer inventory and ticketing system.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships.
• Strong customer service skill

Examples of work you may perform include:

• Providing instructions and training to lower-level specialists and assisting with resolving more difficult computer hardware and software issues.
• Escalating more complex issues to higher-level technicians.
• Responding to client inquiries concerning systems operations and providing diagnoses of system hardware, software, and operator issues.
• May perform enterprise-wide desktop deployments.
• Responding to user problems and working with users on problem definition and solutions.
• Removing viruses and malware from infected computers.
• Performing hardware and software evaluations and recommending basic technical purchases and upgrades.
• Operating and training end users in more complex applications including those developed in-house.
• Performing related duties as required.

Specific Qualifications

EDUCATION/EXPERIENCE

• Bachelor’s degree in computer science
  OR
• Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Four (4) or more years of experience in computer or network support, programming or analysis, or database administration.