IT Specialist V

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Specialist V who thrives on ensuring technology is optimized for citizen experience and operation efficiencies. 

Your skills and knowledge include:

• Thorough knowledge and skills in multiple areas including web development, database administration, mainframes, call centers, networking, server administration, storage devices, desktop and enterprise software, mobile device management, and imaging.
• Ability to evaluate program situations in terms of IT applications and enhancements, and cost effectiveness.
• Knowledge of budgetary and planning techniques and procedures.
• Strong customer service skills including analytics and communication.
• Ability to manage multiple projects amid shifting priorities and tight deadlines.
• Knowledge of supervisory principles and practices.
• Ability to translate user requirements into a successful IT application.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively, orally and in writing.

Examples of work you may perform include:

• Mentoring other unit IT supervisors with supervisory issues, ensures proper staffing of multiple teams, and ensures staff are properly trained and cross-trained.
• Providing leadership and oversight to assigned projects.
• May provide supervision as well as training and instruction to lower-level IT staff.
• Collaborating with other IT leaders in the department or agency and across the organization.
• Responsible for, and serving as, the technical expert for multiple areas of technology.
• Ensuring compliance with, and adherence to, change management process.
• Managing end user support for enterprise-wide software upgrades and migration projects.
• Providing vendor management and working with vendors to find resolutions to complex issues.
• Working with Agency and department heads to develop IT budgets.
• Coordinating IT procurement workflow and assuming responsibility for asset inventory.
• Researching and recommending new technologies and software.
• Preparing RFPs.
• Performing related duties as required.

Specific Qualifications

EDUCATION/EXPERIENCE

• Bachelor’s degree in computer science AND three (3) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND five (5) or more years of experience in computer or network support, programming or analysis, or database administration
  OR
• Eight (8) or more years of experience in computer or network support, programming or analysis, or database administration.