IT Specialist I

We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.

You are:

An IT Specialist I who thrives on ensuring technology is optimized for citizen experience and operation efficiencies. 

Your job may engage skills and knowledge such as:

• Working knowledge of basic capabilities of computer hardware and software.
• Ability to maintain inventories and use ticket systems.
• Ability to prepare clear and concise written documentation.
• Ability to establish and maintain effective working relationships.
• Strong customer service skills.

Examples of work you may perform include:

• Assisting with installation of basic hardware and software.
• Operating and configuring basic hardware and software.
• Performing initial diagnosis of simple computer or peripheral problems.
• Coordinating warranty repairs with hardware manufacturers.
• May participate in testing and debugging of hardware and software and documents completed work.
• Following change management procedures.
• Performing password resets in a helpdesk setting and establishing user profiles and environments.
• Maintaining hardware and software inventories.
• Performing related duties as required.

Specific Qualifications

EDUCATION/EXPERIENCE

• High school diploma or equivalent.