S
IT Manager / Software Application Analyst
Softthink Solutions Inc
- Location
- Hybrid (Kenosha, WI)
- Employment
- Full-time
- Level
- Senior Level
Posted 1 week ago
About the Role
Softthink Solutions Inc is seeking an IT Manager / Software Application Analyst to lead IT operations for Kenosha Joint Services. This role ensures the availability, security, and performance of critical systems in a public safety environment.
Skills
IT Leadership
Server Administration
Network Operations
Cybersecurity
Vendor Management
Project Management
Public Safety Systems
CJIS Compliance
Backup and Recovery
Helpdesk Operations
Enterprise Applications
Infrastructure Management
Full job details
IT Manager / Software Application Analyst
Location: On-site - Kenosha, WI
Schedule: On-site during business hours; remote/on-call after hours
Support Model: Participates in 24/7/365 coverage
Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Leads all IT operations for Kenosha Joint Services, ensuring availability,
security, and performance of mission-critical systems, standard systems, and
infrastructure. Oversees vendor relationships, project management, and
compliance.
Key Responsibilities
• Provide on-site leadership during normal business hours and remote/on-call
support after hours.
• Oversee support for mission-critical systems including CAD, LERMS, Jail,
Mobile, and TIME System.
• Oversee support for standard systems including ERP, Office 365, scheduling,
evidence, fleet, and other applications.
• Manage workstation and user support including imaging, installation,
patching, antivirus, break/fix, and inventory.
• Oversee server administration including Microsoft/Linux servers, updates,
permissions, and security.
• Oversee network operations including 24×7 monitoring, firewalls, VPN,
antivirus, and connectivity.
• Oversee backup and recovery operations including data restoration and email
recovery.
• Coordinate maintenance of system interfaces across multiple applications and
external systems.
• Lead annual assessment and inventory reporting.
• Oversee equipment lifecycle management including procurement, tracking,
and warranty management.
• Oversee helpdesk operations, ticketing workflows, and reporting.
• Ensure cybersecurity compliance, MFA management, and participation in CJIS
audits.
• Attend required monthly meetings and participate in annual budget planning.
• Manage vendor relationships and support automation scripting initiatives.
• Ensure compliance with response time requirements for all priority levels.
• Required Skills
• IT leadership in 24/7 public safety or government environments
• Strong knowledge of servers, networks, cybersecurity, and enterprise
applications
• Experience with mission-critical systems
• Excellent communication and vendor management
Required Qualifications
• 5+ years of IT management or senior systems/application administration
experience.
• Strong understanding of enterprise IT environments (servers, networks,
cybersecurity).
• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile)
preferred.
• Familiarity with CJIS Security Policy or willingness to obtain certification.
• Excellent communication, leadership, and vendor-management skills.
Preferred Qualifications
• Experience with Tyler Public Safety Software Suite.
• Background in government, law enforcement, or 24/7 operational
environments.
Location: On-site - Kenosha, WI
Schedule: On-site during business hours; remote/on-call after hours
Support Model: Participates in 24/7/365 coverage
Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Leads all IT operations for Kenosha Joint Services, ensuring availability,
security, and performance of mission-critical systems, standard systems, and
infrastructure. Oversees vendor relationships, project management, and
compliance.
Key Responsibilities
• Provide on-site leadership during normal business hours and remote/on-call
support after hours.
• Oversee support for mission-critical systems including CAD, LERMS, Jail,
Mobile, and TIME System.
• Oversee support for standard systems including ERP, Office 365, scheduling,
evidence, fleet, and other applications.
• Manage workstation and user support including imaging, installation,
patching, antivirus, break/fix, and inventory.
• Oversee server administration including Microsoft/Linux servers, updates,
permissions, and security.
• Oversee network operations including 24×7 monitoring, firewalls, VPN,
antivirus, and connectivity.
• Oversee backup and recovery operations including data restoration and email
recovery.
• Coordinate maintenance of system interfaces across multiple applications and
external systems.
• Lead annual assessment and inventory reporting.
• Oversee equipment lifecycle management including procurement, tracking,
and warranty management.
• Oversee helpdesk operations, ticketing workflows, and reporting.
• Ensure cybersecurity compliance, MFA management, and participation in CJIS
audits.
• Attend required monthly meetings and participate in annual budget planning.
• Manage vendor relationships and support automation scripting initiatives.
• Ensure compliance with response time requirements for all priority levels.
• Required Skills
• IT leadership in 24/7 public safety or government environments
• Strong knowledge of servers, networks, cybersecurity, and enterprise
applications
• Experience with mission-critical systems
• Excellent communication and vendor management
Required Qualifications
• 5+ years of IT management or senior systems/application administration
experience.
• Strong understanding of enterprise IT environments (servers, networks,
cybersecurity).
• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile)
preferred.
• Familiarity with CJIS Security Policy or willingness to obtain certification.
• Excellent communication, leadership, and vendor-management skills.
Preferred Qualifications
• Experience with Tyler Public Safety Software Suite.
• Background in government, law enforcement, or 24/7 operational
environments.