S
Helpdesk & Project Support Technician
Softthink Solutions Inc
- Location
- Hybrid (Kenosha, WI)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
Softthink Solutions Inc is seeking a Helpdesk & Project Support Technician to provide first-line technical support and assist with IT project coordination. This role is crucial for maintaining IT operations and supporting critical systems.
Skills
IT Support
Helpdesk Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Workstation Imaging
Patching
Antivirus Management
Backup and Recovery
Ticketing Systems
Cybersecurity Training Coordination
MFA Management
Customer Service
Project Coordination
Lifecycle Management
Reporting
Full job details
Helpdesk & Project Support Technician
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours;
remote/on-call after hours Support Model: Participates in after-hours
rotation Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Provides first-line support for hardware, software, and network issues and
assists with IT project coordination.
Key Responsibilities
• Provide on-site helpdesk support during business hours and remote
support after hours.
• Support mission-critical and standard systems.
• Support workstation setup, imaging, patching, antivirus, and break/fix.
• Assist with server and network troubleshooting.
• Support backup and recovery requests.
• Assist with reporting and issue escalation for system interfaces.
• Support annual inventory and lifecycle management.
• Administer helpdesk ticketing system and generate monthly reports.
• Support cybersecurity training coordination and MFA management.
• Respond to Priority 3–5 incidents within required timeframes.
• Required Skills
• IT support/helpdesk experience
• Strong customer service
• Ability to work in 24/7 public safety environment
Required Qualifications
• 1–3 years of IT support or helpdesk experience.
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and reporting.
• Ability to support 24/7 operational environments when needed.
Preferred Qualifications
• Experience in public safety, government, or 24/7 environments.
• Familiarity with CJIS Security Policy.
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours;
remote/on-call after hours Support Model: Participates in after-hours
rotation Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Provides first-line support for hardware, software, and network issues and
assists with IT project coordination.
Key Responsibilities
• Provide on-site helpdesk support during business hours and remote
support after hours.
• Support mission-critical and standard systems.
• Support workstation setup, imaging, patching, antivirus, and break/fix.
• Assist with server and network troubleshooting.
• Support backup and recovery requests.
• Assist with reporting and issue escalation for system interfaces.
• Support annual inventory and lifecycle management.
• Administer helpdesk ticketing system and generate monthly reports.
• Support cybersecurity training coordination and MFA management.
• Respond to Priority 3–5 incidents within required timeframes.
• Required Skills
• IT support/helpdesk experience
• Strong customer service
• Ability to work in 24/7 public safety environment
Required Qualifications
• 1–3 years of IT support or helpdesk experience.
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems and reporting.
• Ability to support 24/7 operational environments when needed.
Preferred Qualifications
• Experience in public safety, government, or 24/7 environments.
• Familiarity with CJIS Security Policy.