IT Helpdesk Technician

📍 Location: 7757 St Andrews Ave, San Diego, CA 92154
 🕒 Full-Time | On-Site

About MAD Engine Global

MAD Engine Global is a leading apparel and lifestyle company specializing in licensed and private label product across men’s, women’s, and kids categories. With a fast-paced, collaborative environment, we support major retailers and global brands through innovative design, sourcing, production, and distribution.

We are seeking a proactive, service-oriented IT Help Desk Technician to support our internal teams and ensure smooth day-to-day technology operations.

Position Overview

The IT Help Desk Technician will serve as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting onboarding/offboarding processes, and maintaining IT systems to ensure operational efficiency across departments including design, production, sales, and finance.

The ideal candidate is responsive, detail-oriented, and thrives in a fast-moving corporate environment.

Key Responsibilities

• Provide first-level technical support (in-person, phone, and remote) for all employees
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
• Support Microsoft 365, email accounts, shared drives, and collaboration tools
• Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
• Maintain IT inventory and asset tracking
• Coordinate with third-party vendors and escalate issues when necessary
• Ensure data security protocols and company IT policies are followed
• Assist with system upgrades, software installations, and patches
• Support conference room technology and video conferencing tools

Qualifications

• 2+ years of IT Help Desk or Technical Support experience
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft 365, Active Directory, and basic networking
• Understanding of cybersecurity best practices
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with a customer-service mindset
• Ability to prioritize and manage multiple requests in a fast-paced environment

Preferred:

• Experience in apparel, retail, or corporate environments
• IT certifications (CompTIA A+, Network+, or similar)