Help Desk Technician

abra Professional Services is seeking a Help Desk Technician!

What will you do?

• Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
• Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
• Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace.
• Track IT inventory and manage the full IT onboarding/offboarding process for employees.
• Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.

Requirements

What are we looking for?

• 1-2 years of experience in a Help Desk / Technical Support role – Must.
• Deep knowledge of Windows OS and experience with Microsoft 365 environments.
• Hands-on experience in PC/Laptop hardware repair and diagnostics – Must.
• Familiarity with basic networking concepts (IP, DNS, DHCP).
• Excellent service orientation and the ability to work under pressure.
• Good technical English (reading/writing).
• Flexibility for paid on-call/remote support outside of regular hours.