IT Help Desk Technician

Job DetailsJob Location: Charlotte, NC 28217Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $55,000.00 - $60,000.00 SalaryJob Category: Information TechnologyWe are seeking a motivated and service-oriented IT Support Specialist to join our team at Velocitor Solutions. This role is responsible for supporting day-to-day IT operations and delivering exceptional technical support to employees across the organization. The ideal candidate will play a key role in maintaining and troubleshooting employee workstations, managing IT assets, and ensuring the smooth operation of systems, tools, and technologies used throughout the company. This position requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The IT Support Specialist will work closely with team members to resolve technical issues, support onboarding and offboarding processes, and contribute to ongoing IT initiatives and projects. Responsibilities Basic technical support at the network level: WAN and LAN connectivity, and WiFi  Support of service requests and minor projects Responsible for working cases ticketing system Develop and maintain technical knowledge for desktop/laptop environments.  Support of VDI environment (VMWare Horizon) Escalate service issues that require higher-level engineer support  Organize, manage, and articulate workload and tasks  Ability to work in a team and communicate effectively and efficiently  Provide excellent customer service Workstation management and troubleshooting  Active Directory management and troubleshooting   Microsoft 365/ Azure AD/ Exchange Online management and troubleshooting  Onboard new hires/Deboard former employees Support AV systems (projection, video conferencing, and room scheduling)  Maintaining inventory of IT equipment (computers, monitors, IT supplies etc.) and in an asset management system  Support users on applications and tools (VOIP, MS TEAMS, Office Suite, Browsers, etc.) Set up and troubleshoot printer/copier/scanners  Troubleshoot basic network connectivity and Wifi issues Participate in on call schedule.  Some off hours work is possible and may be required Qualifications Exceptional Communication Skills  Microsoft Windows and Server Platforms Microsoft Office365 /Azure AD Mobile Technologies (Android, iOS, etc.)  Basic network troubleshooting experience  Ability to pass background check  Backup Technologies (Veeam, etc.)  Basic VMWare Knowledge CompTIA A+, CompTIA Network +, or Microsoft Certifications Technical Degree or 2 years + equivalent experience