Senior IT Administrator

Job DetailsJob Location: NORTH LITTLE ROCK, AR 72114Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologySenior IT Administrator  NOW HIRING for our next GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive. Location: North Little Rock, AR (Headquarters) Attendance is required—but we think you’ll agree it feels more like a launch party than training. ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Job Summary:  ATG USA is hiring a versatile, hands-on Senior IT Administrator who thrives at the intersection of infrastructure, security, and end-user experience. You will own the IT landscape for our organization, from cloud identity and security architecture to the physical access control systems. If you’re the kind of technologist who loves solving a complex Azure conditional access challenge in the morning and configuring a new hire’s laptop in the afternoon, this role was built for you.  You’ll serve as the primary IT point of contact, acting as both architect and operator. You will help shape our technology environment, implement best practices, and directly impact every employee’s day-to-day experience. This is an ideal opportunity for someone who wants ownership, variety, and the chance to build something great.    What You’ll Do:  Cloud & Identity Management  Administer and optimize Entra ID, including user lifecycle management, group policies, and role-based access controls  Manage and maintain Microsoft Intune for endpoint management, device compliance policies, application deployment, and mobile device management   Design, implement, and enforce Multi-Factor Authentication (MFA) and conditional access policies to safeguard organizational resources  Oversee cloud security posture, monitor for threats, and respond to security incidents in alignment with industry best practices  Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint, Teams, and licensing    Infrastructure & Physical Security  Administer and maintain the organization’s physical security systems, including card access/badge systems, door controllers, and surveillance integrations  Manage on-premises and hybrid network infrastructure, including switches, firewalls, VPN, Wi-Fi, and DHCP/DNS services as applicable  Maintain server infrastructure (physical or virtual), ensure backups are current, and develop disaster recovery procedures  Coordinate with vendors and facilities teams for hardware procurement, installations, and maintenance    End-User Support & Service Delivery  Serve as the senior escalation point for the helpdesk, troubleshooting complex hardware, software, and network issues  Configure and deploy company owned machines and peripherals for new hires and equipment refreshes  Manage onboarding and offboarding workflows - provisioning and deprovisioning accounts, hardware, and access across all systems  Create and maintain IT documentation and published standard operating procedures   Deliver a responsive experience that builds trust and confidence in the IT department    Strategy & Continuous Improvement  Evaluate emerging technologies and recommend solutions that improve security, efficiency, and user experience  Develop and enforce IT policies and procedures, including acceptable use, data protection, and incident response  Track IT assets, manage software licensing, and optimize technology spend  Support IT-related projects such as office buildouts, system migrations, and security audits    Required Qualifications: 5+ years of progressive experience in IT administration, systems engineering, or a related role  Strong hands-on experience with Microsoft Azure AD / Entra ID, Intune, and Microsoft 365 administration  Demonstrated expertise in implementing and managing MFA, conditional access, and cloud security frameworks  Proficiency with Active Directory, Group Policy, DNS, DHCP, and Windows Server environments  Excellent troubleshooting skills spanning hardware, software, networking, and identity systems  Strong communication skills with the ability to translate technical concepts for non-technical stakeholders    Preferred Qualifications: Relevant certifications such as Microsoft Certified: Azure Administrator, Endpoint Administrator, Security+ or similar  Experience with scripting and automation (PowerShell, Python, or similar)  Familiarity with ITIL frameworks or IT service management platforms   Background in network administration, including firewall management and VPN configuration  Experience supporting hardware and software in the Architecture, Engineering and Construction space, primarily Autodesk and related.    Benefits That Work for You:  At ATG USA, we invest in your well-being, growth, and life outside of work. Here’s what you can expect:  Health & Wellness  Multiple medical plan options plus dental and vision coverage  On-demand support and mental health/wellness resources via Bennie—your personal benefits concierge  Financial Well-Being  Health Savings Account (HSA) and Flexible Spending Account (FSA) options  401(k) with up to 4% company match after 90 days  Voluntary life, AD&D, supplemental health coverage, and disability protection  Extra Perks That Matter  3 weeks of PTO, paid holidays, and your birthday off  2 paid volunteer days each year to support causes you care about  Professional development reimbursement + access to GreaterU, ATG’s platform for learning and growth  Four weeks of paid sabbatical after six years—on top of your regular PTO—to refresh and recharge!  Discounts on lifestyle perks like pet insurance, financial coaching, and more via the Bennie Marketplace    ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.  This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation.  If you need accommodation during the application or interview process—or on the job—please contact Human Resources.  Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!  Qualifications