IT System Administrator I

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: IT System Administrator I

Job Type: Full-time Exempt

Reports to: IT – Manager Infrastructure

Location: Austin, TX (Corporate Headquarters located in the Domain)

In Office

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: The IT System Administrator I provides hands-on, in-office support for core IT systems, cloud services, virtual machines, and SaaS platforms under the guidance of senior administrators. This role supports identity and access management (Active Directory and Microsoft Entra ID), Windows virtual machine administration, SaaS application access, and foundational networking. Due to system access and security requirements, this position requires a consistent on-site presence in the Austin office.

WHAT YOU WILL GET TO DO

Systems, Identity & Server Administration

Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
Support Microsoft Entra ID (Azure AD) user lifecycle management (joiners, movers, leavers)
Perform password resets, MFA troubleshooting, and access changes following least-privilege principles
Assist with file shares, NTFS permissions, and access reviews

Windows Virtual Machine Management

Assist with administration and support of Windows-based virtual machines (on prem and/or cloud)
Perform routine VM tasks such as:
- User access changes
- Service restarts
- Patch coordination
- Basic performance and availability checks
Assist with VM provisioning, decommissioning, and documentation under senior oversight
Escalate OS-level, performance, or application issues appropriately

SaaS Application Administration

Support day-to-day administration of enterprise SaaS platforms, including:
- Zoom Contact Center
- Zendesk
- Oracle (cloud-based applications)
- Jira (and related Atlassian services)
Provision and deprovision of user access based on role, approval, and documented procedures
Troubleshoot SaaS access issues involving SSO, MFA, permissions, and integrations
Perform periodic access reviews and assist with vendor coordination for SaaS support issues

Endpoint & Platform Support

Provide on-site support for Windows laptops and desktops
Assist with Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)
Support endpoint management tools such as Intune, patching, and endpoint security agents

Networking

Perform basic network troubleshooting (wired, wireless, DNS, DHCP, VPN connectivity)
Assist with switches, access points, and firewall-related tasks under supervision
Escalate complex network issues to Network Administrators

Operations, Security & Compliance

Respond to incidents and service requests through the IT ticketing system
Follow security, access control, and change management standards
Assist with audits, access attestations, and compliance documentation
Participate in on-call rotation or after-hours maintenance as required

Documentation & Collaboration

Maintain accurate system, VM, and SaaS documentation
Document incidents, changes, and troubleshooting steps
Work closely with IT Support, Network Administration, Security, and Application Owners

WHAT YOU NEED TO SUCCEED

Associate’s degree in Information Technology, Computer Science, or related field (Up to 2 years of experience may substitute for degree)
1–3 years of experience in IT support, systems administration, or help desk roles
Hands-on experience with:
- Windows operating systems
- Active Directory and Entra ID fundamentals
- SaaS user access management
Foundational understanding of networking (TCP/IP, DNS, DHCP, VPN)
Strong troubleshooting, communication, and documentation skills

Preferred Qualifications:

Experience supporting Windows virtual machines in on prem or cloud environments
Experience with SaaS platforms such as Zoom, Zendesk, Oracle, or Jira
Familiarity with SSO protocols (SAML, OIDC)
Experience with Intune or endpoint management solutions
Certifications such as:
- Microsoft AZ 900 / MS 900
- CompTIA Network+ or Security+

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.