Helpdesk Technician/Jr. Systems Administrator

Kaiva Tech, LLC is seeking a Helpdesk Technician/Jr. Systems Administrator, for its USTDA Effort. Candidate must reside in the Washington DC Metro Area.

Kaiva Corporation consists of a family of entities that are Native American owned and Tribal 8(a) certified. Our organization provides solutions in Information Technology, Operations and Security Management, Facilities Support, Manufacturing, and Construction to both the Federal Government and within commercial companies. We deliver innovative and comprehensive solutions in high-performance and mission critical environments.

Clearance: Secret Clearance

Workplace Type: The position is fully onsite, subject to change based on client needs and operational requirements. The primary work location is 1101 Wilson Blvd Suite 1100, Arlington, VA 22209.

Compensation:

Kaiva Tech is looking for a talented Helpdesk Technician/Jr. Systems Administrator to join the team full-time. This position pays $90,000; salary dependent on qualifications.

Please note that the salary range for this role considers a variety of factors that are considered in making compensation decisions to include and not limited to experience, skill sets, training, certifications, and other organizational needs.

Summary Overview:

As a Helpdesk Technician / Jr. Systems Administrator, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This team provides a wide range of services including, help desk and deskside support along with workstation and account provisioning and maintenance. Your duties and responsibilities will include, but are not limited to:

• Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users.
• Install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals.
• Image and configure new workstations for new employees and periodic refresh activities along with complete office setup.
• Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory.
• Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365. This includes troubleshooting issues with Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.)
• May provide training and support to employees on how to use hardware and software effectively.
• Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.

Required Skills:

• Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc.
• Minimum of 3 years of experience with Active Directory and creation/management of end user accounts
• Minimum of 3 years of experience with Microsoft 365
• Data center experience is a plus
• Federal government experience is mandatory
• Ability to work independently and in a team environment
• Strong attention to detail and ability to multitask
• Excellent, independent troubleshooting, research, and problem-solving skills
• Ability to communicate effectively both written and verbal
• Excellent professionalism and customer service skills.

Education:

• BS/BA in Information Systems/Computer Science/related field.

Certificates, Licenses and Registrations:

• Security+
• Must have at least one of the following Current Microsoft certifications:
  • Managing modern desktops,
  • Endpoint administrator,
  • Modern Desktop administrator,
  • Azure Virtual Desktop specialty

Physical Requirements:

• Must have the ability to operate standard office equipment and keyboards.

We value our employees and encourage them to take care of their wellbeing! This is why we offer assistance to cover medical, dental and vision, company paid short term and long term disability, company paid life insurance, 401(k), company holidays and PTO.

Kaiva is an Equal Opportunity Employer and we believe that we grow as we actively search for new ideas and welcome various perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability veteran status, or any other legally protected characteristic. Creating a professional environment where employees feel comfortable and safe allows us to flourish. We take violations of our EEO policy and practices seriously. If you feel as though you have been discriminated against in the application or hiring process, please contact us.

Kaiva is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance or need to request an accommodation during any part of the application or hiring process, you can reach out to [email protected].