IT Support Technician

Job DetailsJob Location: Trump International Beach Resorts - Sunny Isles Beach, FL 33160Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: AnyJob Category: Information TechnologyJob Description: We are seeking a proactive and detail-oriented IT Support Technician Level 1 to join our team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment. Key Responsibilities: •    Technical Support: Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems. •    IT Inventory: Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date. •    System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices. •    User Assistance: Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary. •    Documentation: Maintain accurate records of technical issues, resolutions, and IT asset inventory. •    Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction. •    Hospitality Systems Support: Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies. •    DVR / CAM Systems: Perform routine maintenance and troubleshooting with cameras setup. •    Device Relocation: Safely move and set up devices (workstation) weighing up to 40 lbs. •    On-Site Support: Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed  QualificationsQualifications: •    Basic understanding of computer systems, networks, and troubleshooting techniques. •    Previous experience in Hospitality IT environments is highly desirable. •    Familiarity with hotel systems such as Oracle/Micros POS, PMS systems, printers, scanners, and guest network environments is a strong plus. •    Cable Management & Rack Experience: Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels. •    Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications. •    Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations. •    Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership. •    Ability to work independently and as part of a team. •    Good customer service mindset and professional attitude. •    Relevant certifications are a plus. Additional Information: This role offers an excellent opportunity for growth and professional development within our IT department and exposure to hospitality enterprise systems.