General Hotels Corporation is seeking an IT Support Engineer. The role is responsible for supporting and managing new projects as well as implementing and maintaining all brand IT standards. The role requires exceptional customer service and support for internal and external customer-facing systems.

Essential duties and responsibilities:

Support systems to include guest room lock system, tv system, computers, networks, wiring, security cameras and property management systems
Diagnose, repair and maintain hardware and software components (Establish root cause assessments for systems and resolving issues)
Ensuring all security elements required for PCI Compliance
Meet and/or exceed all SLA requirements
Working with outside vendors to escalate and prioritize fixes
Documenting issues to improve support processes
Provide on-site support at properties - travel expectation is approximately 70%
Answer off-hour support calls (nights/weekends) when necessary

Qualifications:

Hotel industry IT experience preferred
Ability to analyze, diagnose, replicate, troubleshoot, and resolve technical issues (standard to highly complex)
Ability to plan, organize, and efficiently manage multiple projects
Strong written, oral, and interpersonal communication skills
Knowledge and experience working with and troubleshooting the following systems:
- Windows 10, 11
- Office 365 (SharePoint, Teams, Office)
- Networks
- Wiring
- Telephone Systems
- Security Compliance
- Guest Room Key Card Systems
- Security Cameras
- Hospitality TV’s

Benefits Include:

Medical, Dental, and Vision Options
Company Vehicle
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand-pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Time-off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

IT Support Engineer

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