Job Description

Overview

As an IT Support Technician, you will play a key role in supporting the organization's day-to-day technology operations. This hands-on opportunity is designed for someone eager to learn, grow their technical skills, and gain real-world experience in a dynamic hospitality environment.

What You’ll Be Doing

May include, but not limited to:

• Provide first-level technical support to end users across the organization, troubleshooting hardware, software, and connectivity issues

• Assist with the setup, configuration, maintenance, and repair of desktops, laptops, mobile devices, and other technology equipment

• Support user account provisioning, access management, and basic system administration tasks

• Help maintain accurate inventory of IT assets, including receiving, tracking, and decommissioning equipment

• Document technical procedures, solutions, and system information to support knowledge sharing and team efficiency

• Assist with deployment of new devices and technology solutions across departments

• Travel between all GHG properties as needed to provide on-site support

• Collaborate with the IT team on ongoing projects and continuous improvement initiatives

What You Need for this Position

• Currently enrolled in a Computer Information Systems (CIS) or related college-level program

• Strong interest in IT support, troubleshooting, and end-user experience

• Basic knowledge of Windows operating systems, Microsoft 365 applications, and general PC hardware

• Familiarity with mobile devices (iOS/Android) and common workplace technologies is a plus

• Excellent communication and interpersonal skills, with the ability to assist both technical and non-technical users

• Strong organizational skills and attention to detail

• Willingness to learn, take initiative, and contribute in a team-oriented environment

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)

• 401K with 100% match up to 3% (Full-Time option)

• Parental Leave Program (Full-Time Option)

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• Shift meal provided per day

• 10% Discount on GHG outlets

• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the hotel

• You will grow your skills and experience with a reputable hospitality company