IT Support Technician

Description

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another, and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A natural problem solver, you enjoy figuring out how things work and finding practical solutions when technology challenges arise.
• A service-minded helper, you genuinely enjoy supporting others and take pride in helping people feel confident and successful with technology.
• A patient teacher, you can explain technical concepts in a clear, approachable way and enjoy equipping others with the tools they need to do their jobs well.
• A detail-oriented multitasker, you thrive in a dynamic environment where every day brings new opportunities to learn, adapt, and serve.
• A committed Christian, you are energized by advancing God's Kingdom and using your talents to support a mission that transforms lives.

YOUR TOP RESPONSIBILITIES

• You will provide front-line technical support to staff, interns, volunteers, and clients by troubleshooting hardware, software, network, and application issues.
• You will configure, deploy, and maintain technology systems including computers, printers, phones, cameras, wireless networking equipment, and teleconference systems.
• You will respond to and resolve help desk tickets, escalating issues to the IT Manager when necessary to ensure timely resolution.
• You will provide training and guidance to users on technology systems, software applications, and best practices.
• You will assist with maintaining and supporting organizational networks, servers, user accounts, security systems, and business applications.
• You will help maintain an accurate inventory of IT equipment, software, and licenses throughout the organization.
• You will create and maintain technical documentation, training materials, and process guides.
• You will ensure audio-visual equipment is functioning properly for meetings, events, and ministry activities, including setup and troubleshooting.
• You will stay informed about emerging technologies and recommend solutions that improve efficiency and support organizational goals.
• You will participate in devotions, prayers, and other organization activities that promote a credible Christian witness and lifestyle.

Requirements

WHAT YOU SHOULD HAVE

• High School Diploma required; Associate degree in an IT-related field preferred.
• Minimum one year of experience supporting computer hardware, software installations, and troubleshooting.
• Experience working with Microsoft operating systems, Microsoft 365, and related business applications.
• Working knowledge of computer hardware, networking concepts, printers, mobile devices, and common business technologies.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills.
• Demonstrated patience and professionalism when assisting users with varying levels of technical knowledge.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, adapt to changing needs, and follow issues through to resolution.
• Ability to work independently while collaborating effectively with team members and vendors.
• Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on organization business.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.