IT Desktop Support Technician - Full Time

Description

Job Summary

The IT Desktop Support Technician plays a crucial role in ensuring the smooth and efficient operation of James River Church's end-user computing environment. This position requires a highly motivated and customer-oriented individual with a strong technical aptitude and a passion for problem-solving. The IT Desktop Support Technician will work closely with employees at all levels to provide timely and effective technical assistance, ensuring that our workforce has the tools and technology they need to succeed. 

Essential Responsibilities & Duties

• Provide technical support to end-users for desktop computers, laptops, mobile devices, and peripherals.    
• Troubleshoot hardware and software issues, including operating system problems, application errors, and network connectivity.    
• Install, configure, and maintain desktop computers, laptops, and associated peripherals.    
• Deploy and support software applications, ensuring compatibility and functionality.    
• Assist with the maintenance and testing of software, including patches and updates.    
• Create and maintain user accounts, ensuring appropriate access levels and security.    
• Maintain accurate inventory of IT assets, including hardware, software licenses, and peripherals.    
• Assist with the development and maintenance of IT documentation, including knowledge base articles and user guides.    
• Stay current with industry best practices and emerging technologies in desktop support. 

Requirements

•  Proven experience as a Desktop Support Technician or similar role in an IT environment.    
•  Proficiency in supporting Windows and macOS operating systems.    
•  Experience with troubleshooting hardware and software issues.    
•  Knowledge of networking concepts and protocols.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills.    
• Strong problem-solving and analytical skills.    
• Ability to work independently and as part of a team.    
• Ability to prioritize tasks and manage time effectively.    
• Positive attitude and willingness to learn new technologies.
• Exhibit professionalism and always maintain confidentiality.

Code of Conduct & Character

James River Church is Pastor-led, and staff driven with board oversight. James River Church staff are expected and considered to share in the responsibility of practicing and propagating the Christian gospel message and upholding the doctrine of the Church (the employer), as stated on our website and in our Bylaws. As leaders and ministers of the gospel, staff therefore agree to the following:

1. Develop and maintain a close personal walk with the Lord including:

    a. Daily devotional time with the Lord.

    b. Daily dependence on the empowerment of the Spirit.

2. Develop a strong marriage and family life. This includes:

    a. Communicating and sharing with your spouse.

    b. Spending time together on days off and when extra time is available.

3. Keep personal finances in order with no delinquencies.

4. Attend all regularly scheduled services in the church. Special services and functions will be required as deemed necessary by the Lead Pastor.

5. Maintain a high level of personal integrity, honesty, and confidentiality in dealing both with the staff and congregation.

6. Maintain a Christian outlook and attitude at all times.

7. Maintain loyalty to the staff and church, actively promoting unity within the church.

HEART BEHIND ALL WE DO

JOY

Smile at EVERYONE you encounter! 

     "Rejoice in the Lord always. I will say it again: Rejoice!” Phil 4:4 (NIV) 

     “In your presence there is fullness of joy; at your right hand are pleasures forevermore.” Ps 16:11 (ESV) 

ENTHUSIASM

Be enthusiastic about your role, about the church, & about what God is doing in your life and in the church.   

    “Zeal for your house has consumed me…” Ps 69:9 (ESV) 

    “I was overjoyed when they said, ‘Let’s go up to the house of the Lord.’” Ps 122:1 (TPT) 

ENCOURAGEMENT

Be encouraging with your countenance, with your words, and with your actions to the team and to everyone you connect with as you serve! 

    "So encourage each other and build each other up…” 1 Thess 5:11 (NLT) 

    “…Look for the best in each other, and always do your best to bring it out.” 1 Thess 5:15 (MSG) 

LOVE AND CARE

Show compassion & represent the love of Jesus! 

    “Dear friends, let us continue to love one another, for love comes from God.” 1 John 4:7 (NLT)

    “Love each other. Just as I have loved you, you should love each other.” Jn 13:34 (NLT) 

SERVANT - MINDED

How can we help you with what you need? If needed, connect the individual to someone who can help. 

    “God has given each of you a gift from his great variety of spiritual gifts. Use them well to serve one another.” 1 Pt 4:10 (NLT) 

    “For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” Mt 20:28 (NLT) 

    “…Through love serve and seek the best for one another.” Ga 5:13 (AMP)