Position Summary

We are looking for a reliable, customer-focused, and technically skilled IT Support Technician to assist with day-to-day technology operations across the organization.

This role is centered on end-user support, workstation setup, hardware deployment, account provisioning, and frontline technical troubleshooting for both onsite and remote employees. The ideal candidate is organized, service-oriented, curious about technology, and able to thrive in a fast-paced environment.

This position plays a key role in ensuring employees have a consistent, productive, and well-supported technology experience while also helping maintain IT operational standards and infrastructure processes.

Key Responsibilities

End User Support

Provide Tier 1 technical support for hardware, software, connectivity, and access-related issues
Troubleshoot workstation, printer, VPN, Wi-Fi, and application access problems
Support onboarding activities including account setup, password resets, MFA enrollment, and device configuration
Escalate more complex issues to IT leadership or MSP partners as needed
Deliver responsive, high-quality customer service and clear communication during issue resolution
Manage and track support requests through the Jira ticketing system

Laptop & Workstation Deployment

Configure, deploy, and maintain laptops, desktops, and related peripherals
Prepare devices for new hires, including:
- Imaging
- Software installation
- Security configuration
- Device enrollment
- User provisioning
Support hardware refresh cycles and equipment replacements
Follow and help maintain endpoint deployment standards and procedures

Remote Workforce Support

Package, ship, and track equipment for remote employees
Coordinate return logistics for offboarding employees and recovered hardware
Assist remote users with initial setup and connectivity troubleshooting
Maintain accurate inventory records for deployed and spare equipment

IT Operations Support

Assist with endpoint inventory management and asset tracking
Update and maintain IT documentation, procedures, and knowledge base materials
Support conference room technology and general office IT setups
Coordinate with MSPs and vendors for issue resolution and equipment procurement
Help maintain organized IT storage areas and equipment inventory spaces

Qualifications

Required Experience

1–3+ years of experience in IT support, help desk, or desktop support roles
Experience setting up and troubleshooting Windows laptops and desktops
Familiarity with Microsoft 365 applications and user account support
Basic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
Experience supporting remote users preferred

Technical Skills

Working knowledge of:

Windows 10/11
Microsoft 365
Desktop and laptop hardware
Printers and peripheral devices
Basic networking and connectivity troubleshooting
MFA setup and account provisioning
IT ticketing/help desk systems

Preferred experience with:

Microsoft Intune or endpoint management tools
Active Directory / Entra ID
Device imaging and deployment tools
Apple/macOS support
Shipping and logistics coordination for IT equipment

Desired Traits

Strong customer service mindset
Organized and detail-oriented approach
Dependable and responsive
Strong troubleshooting and problem-solving instincts
Ability to manage multiple priorities effectively
Eagerness to learn and grow technically
Positive, team-oriented attitude

Growth Opportunity

This role is a strong entry point for someone looking to build a long-term career in IT operations, systems administration, cloud infrastructure, or enterprise technology support within a growing manufacturing organization.

Company Details:

Location: Kreate – 411 S Main St, Findlay, OH 45840
This position will report to the IT Project Manager

Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.