Wichita Falls Helpdesk Role
We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence for our Wichita Falls branch office. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters.
This position requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate.

Tier 1 & Tier 2 End‑User Support

Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for:
- Windows workstations and laptops
- Common business applications
- Printers, peripherals, and mobile devices
Diagnose and resolve hardware, software, and connectivity issues
Support new hires with workstation setup, onboarding, and orientation
Deliver professional, customer‑focused support to users in the branch office

On‑Site IT Support (Remote Office)

Act as the primary on‑site IT contact for the Wichita Falls office
Perform basic network troubleshooting:
- Connectivity issues
- Cabling and patching
- Switches and wireless access points
Coordinate with HQ IT teams for:
- Infrastructure changes
- Systemwide issues
- Escalations beyond branch‑level support
Maintain local IT equipment, hardware inventory, and spare assets
Support office expansions, moves, and technology upgrades as needed