IT Support Specialist

We're Hiring: IT Support Specialist | $31.84/hour + Amazing Benefits!

Location: 1307 S. 900 W. SLC, UT | Type: Full-Time | FLSA: Non-Exempt

Utah Community Action (UCA) is seeking a customer-focused, solutions-driven IT Support Specialist to provide frontline technical support to employees throughout the agency. This role is ideal for someone who enjoys troubleshooting, teaching others, and ensuring technology runs smoothly in a mission-driven environment.

What You'll Do

As a member of our IT team, you will:

• Respond to and resolve helpdesk tickets, emails, phone calls, and Microsoft Teams requests.
• Troubleshoot hardware, software, network, and mobile device issues.
• Configure and deploy laptops, printers, phones, and other technology equipment.
• Create, modify, reset, and disable Active Directory user and computer accounts.
• Support Microsoft Windows 11, Microsoft 365 applications, Chrome, remote access tools, antivirus software, and mobile device management solutions.
• Train employees on technology systems and best practices.
• Maintain IT inventory and equipment checkout processes.
• Develop and publish knowledge base articles to help staff resolve common technical issues.

What We're Looking For

The successful candidate will demonstrate:

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Professionalism, sound judgment, and the ability to work effectively with diverse populations.
• Flexibility, accountability, confidentiality, and a team-oriented mindset.
• The ability to manage multiple priorities while meeting deadlines.

Required Qualifications

• High School Diploma or GED.
• Minimum one year of helpdesk or technical support experience.
• CompTIA A+ certification.
• Valid driver's license.

Work Environment & Physical Requirements

This position primarily works in an office environment, with occasional visits to classrooms and agency locations. Duties may require sitting for extended periods, occasional driving, lifting up to 50 pounds, and periodic bending, kneeling, climbing, crawling, and equipment setup.

Additional Requirements

Employment is contingent upon successful completion of a background check, drug screening, sex offender registry check, child abuse/neglect check, and all applicable Head Start health requirements. Employees must follow all Utah Community Action personnel policies and perform other duties as assigned.

Pay & Perks

• $31.84/hourly
• Medical, Dental, and Vision Insurance
• HSA with up to $2,500 match + Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
• 192 PTO hours annually + Weekly Paid Self-Care Hour
• Life & Disability Insurance, EAP, and more!

If you're passionate about technology and enjoy helping others succeed, we'd love to hear from you. Apply today and make a difference through technology at Utah Community Action.

Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.