IT Support Specialist

Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Provides customer support in the maintenance of systems.
• Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
• Provides technical support in the operation and use of application software systems.
• Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
• Develops materials and methods to be used in training others in the use of various hardware      and software.
• Installs and/or upgrades software on PC's as instructed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

• Customer Service
• Teamwork and Cooperation
• Accountability
• Results Orientation
• Judgment and Decision Making

Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:

Required Education and Experience:

• Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
• High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear. 
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. 
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. 
• The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. 
• Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request. 

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel:

• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Additional Eligibility Qualifications:

• None required for this position.

Work Authorization/Security Clearance:

• As a condition of employment with Client, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

Parking information:

• The first day the temp will have to pay for parking which is $10/day. They will also have to purchase a badge and a parking decal:
• -Badge ($20)
• -Parking Decal ($40 monthly)

Required Skills

• Experience in information security, privacy, system/network administration and support - 06 Months
• Application development & training and experience necessary to independently provide technical support to computer users - 06 Months