IT Support Specialist

POSITION SUMMARY

The IT Specialist works independently to provide technology support to all members of the organization.

ESSENTIAL RESPONSIBILITIES

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises
• Provides technical support to users for voice and phone systems, including Sangoma and the Verizon system
• Loads appropriate software packages such as operating systems, networking components and office applications
• Provides network and server administration and oversight, including monitoring security and backup protocols
• Assists in the customization and adaptation of existing programs to meet users' requirements
• Provides telephone, in-person and online support to end-users
• Coordinates activities with network services and information systems groups
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
• Refers major hardware problems to service personnel for correction
• Connects user to networks and provides initial training in facilities and applications;
• Administers email and anti-virus systems
• Rotates daily back-up media
• Coordinates with vendors for needed technology-related services such as printer/copier maintenance
• Assists in research and procurement of computer accessories and supplies
• Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

Up to 30 hours weekly, with the potential to move into a full-time, benefits-eligible role. Flexible scheduling available based on business needs and employee availability.

COMMUNICATION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others
• Act as a positive and professional ambassador for the Agency both internally and in the greater community
• Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying
• Must be handle all facets of the business both standard and non-standard situations

REQUIREMENTS

• 1 year of experience in similar IT role
• Some college or technical education
• Knowledge of IT software, hardware, systems
• Knowledge of Microsoft Excel and Word
• Strict attention to detail, maintaining high level of accuracy
• Strong organizational and time management skills, able to meet deadlines
• Skilled in establishing and maintaining professional and effective relationships
• Positive attitude, proactive mentality, responsive, and strong work ethic

Ability to obtain fingerprint clearance and pass a background check