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IT Support Specialist

Clearwater Analytics

Location
Hybrid (Office - Boise, Idaho)
Employment
Full-time
Level
Entry Level
Posted 2 days ago

About the Role

Clearwater Analytics is seeking a curious and service-minded IT Support Specialist to join their Boise team. This role serves as the first point of contact for employees, troubleshooting technical issues and ensuring smooth operations.

Skills

Windows 10/11 Mac OS Microsoft 365 Active Directory Azure AD/Entra ID Microsoft Intune Windows Autopilot Hardware Troubleshooting End-User Support Asset Management Exchange Technical Documentation

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • PTO

Perks

  • RSUs
  • Work from anywhere

Full job details

Job Summary:  

We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU’LL DO

End-User Support

  • Respond to help desk tickets and walk-up requests from office employees
  • Troubleshoot hardware and software issues across Windows and macOS devices
  • Escalate complex issues to senior team members and follow through to resolution
  • Keep users and management informed on ticket status

Hardware & Equipment

  • Image, configure, and deploy laptops and workstations for new hires
  • Perform basic hardware repairs (RAM, hard drives, peripherals)
  • Unbox, inventory, and asset-tag incoming equipment
  • Set up displays, AV equipment, and standing desks

Device & Account Management

  • Onboard devices using Windows Autopilot and Microsoft Intune
  • Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
  • Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

  • Keep knowledge base articles and SOPs accurate and up to date
  • Document recurring issues and contribute to process improvements

WHAT WE’RE LOOKING FOR

  • 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
  • Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
  • Basic understanding of Active Directory, Azure / Entra ID and user account management
  • Comfortable setting up and troubleshooting hardware
  • Strong communication skills and a customer-first attitude
  • Organized, reliable, and able to juggle multiple requests
  • Ability to lift up to 50 lbs

Nice to Have

  • CompTIA A+ or working toward it
  • Exposure to Intune, Autopilot, or Jamf
  • Any scripting or command-line experience (PowerShell, Terminal)

Education

  • Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications

WHAT WE OFFER

  • Competitive medical, dental, vision, and life insurance
  • 401(k) with company match + RSUs
  • Work from anywhere 3 weeks per year
  • Maternity and paternity leave
  • PTO + Volunteer Time Off