Desktop Support Specialist

Description

Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
• New employee set up and termination management.
• Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
• Manage two-factor security authentication access for third-party tools slack, zoom, office.
• Microsoft 365 product suite installation, configuration, and troubleshooting and support.
• Azure (Entra) management of user groups, distribution lists, licenses access.
• Install, support, troubleshoot internal applications.
• Research and knowledge of security issues related to operating systems and patching. 
• Mange and support threat detection applications such as Microsoft Defender and Malware Bytes. 
• Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway. 
• Basic VOIP phone troubleshooting
• Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours

Serve as technical liaison for general hardware and software support

• Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
• Ensure all effort and tasks are captured in an official Jira Service Desk request
• Computer and printer hardware support and repair and vendor warranty management
• Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
• Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup

Requirements

• 2+ Years Deskside end-user technical support experience Required
• 1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
• 1+ Years General Software Support (Antivirus, User Apps, Updates) Required
• 1+ Years Apple/Mac basic troubleshooting experience Required
• 1+ Years Basic network troubleshooting experience Required