IT Support Professional

All Heart Care agency is a dedicated home health care agency committed to providing comprehensive, compassionate care within the comfort of our clients' homes. We're looking for a skilled and motivated IT Support Professional to join the IT team at All Heart Home Care. This role involves supporting and improving the systems developed by our in-house team while ensuring the reliability, performance, and security of our network infrastructure. The ideal candidate should be proactive, detail-oriented, and eager to contribute to the continuous improvement of our technology operations. This position is on-site and requires a consistent presence in our Brooklyn office to support staff and systems directly.

• Provide technical support via phone, email, and in person to resolve user and system issues.
• Troubleshoot and escalate complex technical problems to network engineers or developers when necessary.
• Monitor and maintain network configurations, user access, and data security protocols.
• Collaborate with internal teams to ensure systems are configured according to evolving business and compliance requirements.
• Recommend and assist with system upgrades, migrations, and process improvements.
• Support project management efforts by coordinating timelines, documenting progress, and ensuring IT-related tasks align with organizational goals.
• Stay up to date with emerging technologies, cybersecurity best practices, and medical IT standards.

• Experience in IT support, preferably in medical field or a regulated environment.
• Strong understanding of network administration and common operating systems (Windows, macOS, Linux).
• Excellent troubleshooting, documentation, and communication skills.
• Familiarity with project tracking tools and collaborative platforms is a plus.

• Comprehensive benefits package including medical, 401k, and paid time-off (vacation, sick, and legal holidays).
• Commuter Benefit Program.
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program

Work Location: In person