IT Manager

POSITION CLOSING DATE:

Monday, June 8, 2026

Who We Are:

ICMA is a mission-driven nonprofit organization dedicated to advancing professional local government. Founded in 1914, ICMA is the leading professional association for local government leaders, managers, staff, and stakeholders – serving more than 14,000 members across the globe. As a membership association, we equip professionals with the research, knowledge, and tools needed to create and sustain thriving communities.

By advancing professional local government, we help communities deliver better services, engage residents, enable economic development, strengthen leadership, uphold ethics, and provide forward-thinking management.

We ensure a diverse and inclusive workplace by welcoming people of different backgrounds, experiences, abilities, and perspectives and by learning from each other, individually and collectively.

A Great Opportunity:

Are you an information technology expert who excels in a fast-paced environment and can lead a high-performing team to their full potential? Do you have a passion for developing efficient systems that support both internal and external clients while advancing the organization's mission? If so, we have the perfect opportunity for you!

ICMA is seeking an IT Manager to oversee all technology infrastructure, systems, and services that support the association's internal operations and external member experience. Duties include oversight and guidance of staff; management of technology systems, support, and services; and monitoring and optimizing system performance to ensure reliability and efficiency.

The ideal candidate will work onsite in our Washington, D.C., Headquarters three days a week or more, as needed, based on the organization's priorities.

The salary for the IT Manager role is based on experience, with a range of $120,000 - $143,571.

This position will report directly to the Deputy Executive Director/COO.

What You'll Do: 

1. Develop and lead a high-performing IT team by providing guidance and operational leadership to ensure reliable technology support and successful system performance.
2. Collaborate regularly with end-users, project managers, and cross-functional teams to align IT services and priorities with organizational goals.
3. Oversee all association technology systems (including the association management system (AMS), website, learning management system (LMS), Microsoft 365 ecosystem, etc.), driving evaluation and procurement processes to deliver solutions that enhance operations; direct large-scale IT initiatives and ensure achievement of defined goals.
4. Serve as the primary project manager for IT initiatives, overseeing the full lifecycle from planning through delivery within scope, timeline, and budget.
5. Research and recommend emerging technologies - including AI tools and workflow automation - to improve efficiency and member engagement; maintain a long-term roadmap for application architecture, integrations, and platform modernization.
6. Present technology updates, project status, risk assessments, and team performance to senior leadership as needed.
7. Oversee infrastructure, systems maintenance, and lifecycle planning across all technology platforms; direct the development, integration, and enhancement of custom and third-party applications.
8. Oversee helpdesk processes, service delivery standards, and escalation paths to ensure high quality end user support.
9. Monitor and address potential technology and security vulnerabilities by implementing proactive risk management strategies that safeguard organizational systems, protect sensitive data, and support ongoing business continuity and operational stability.
10. Ensure business continuity by directing the development, evaluation, and ongoing validation of data protection, system recovery, and emergency response strategies.
11. Develop and enforce IT policies, documentation, standard operating procedures, and staff training programs to promote security awareness and operational consistency.
12. Develop and manage the annual IT budget, including staffing, licensing, infrastructure, and capital planning; track and manage expenses to promote efficient resource allocation and cost-effective operations.
13. Manage vendor and consultant relationships; negotiate contracts and service level agreements; oversee contract staff as needed.

Minimum Education and Experience:

• B.S. or a B.A. degree in technology-related curriculum
• Eight (8) or more years of experience in association technology and database management or related technical field

Preferred Qualifications

• Project management certification (PMP, CAPM, or equivalent)

Knowledge, Skills, and Abilities (KSAs):

• Demonstrated background in leading and maintaining complex technology environments, including infrastructure, network systems, enterprise and departmental applications, data management frameworks, and information security functions
• Demonstrated ability to plan, prioritize, and deliver IT projects within established timelines and project scope, along with strong time management skills and the ability to effectively multitask in a multi-project environment
• Experience developing and executing a Technology Roadmap that aligns IT initiatives with organizational goals and priorities
• Broad range of technical expertise in various products, and the ability to learn new products/solutions quickly; strong initiative to learn more advanced technical and design concepts
• Ability to conduct research for innovating and enhancing current technological capabilities
• Excellent critical thinking skills and ability to make timely and sound decisions based on accurate judgment
• Experience driving new technology solutions that result in more business opportunities
• Proficiency in problem recognition and solving skills; strong verbal, written, and presentation communication skills that support collaboration with diverse teams, clear articulation of ideas, positive stakeholder influence, and the development of lasting professional relationships
• Demonstrated knowledge of thought leadership and management skills, financial operations, and inventory control processes
• Ability to collaborate with cross-departmental teams to achieve common goals
• Ability to prioritize competing interests and lead teams to implement high impact work products

Physical Requirements/ Work Environment:

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in-person at ICMA's headquarters in Washington, D.C., with a minimum of three days per week onsite, with the remaining days in a home office environment. Additional in-person work may be required based on business needs.
• Work is typically performed in an office environment free from hazards or unpleasant environmental conditions.

What We Can Offer You:

• A collaborative collegial working environment where teamwork and individual contributions are valued
• A competitive salary
• A comprehensive benefits package that includes employer sponsored health, dental, life, disability, and employee assistance benefits
• Paid time off to include vacation, sick leave, holidays, and floating days
• Generous retirement plan 
• Opportunities for ongoing professional development 

This position is based out of ICMA's headquarters, located in Washington, D.C. The selected individual must be able to work the core business hours from 8:30 am to 5:00 pm ET.

A high-speed Internet connection is required when working virtually. Personnel will provide the Internet service at their own expense. The internet connection must be of sufficient bandwidth to allow the team member to efficiently perform their regular job functions and participate in virtual meetings.

The selected candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

EEO Statement:

 At ICMA, we strive to promote and sustain a culture of diversity, inclusion and belonging every day. ICMA is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, sex/gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for ICMA job opportunities.