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Verida Inc

IT Helpdesk Specialist- DC

Verida Inc

Location
Onsite (Villa Rica, Georgia)
Employment
Full-time
Level
Mid Level
Posted 2 days ago

About the Role

Verida, a non-emergency medical transportation management company, is seeking an IT Helpdesk Specialist to provide technical support and resolve hardware and application issues for end users. The role involves setting up new machines, managing inventory, and ensuring timely resolution of technical problems.

Skills

Desktop Support Application Support Hardware Setup Inventory Management Windows Operating Systems MS Office Windows Server Technical Troubleshooting Customer Service Communication

Full job details


LOCATION: ON-SITE IN WISCONSIN

POSITION CONTINGENT UPON CONTRACT AWARD

SUMMARY: Provides support to end users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.


ESSENTIAL FUNCTIONS:

· Provide desktop and application support to SETI employees.

· Hardware setup of new machines – Laptops, Desktops, Printers, etc.

· Provide application support for users (Outlook, Office, Trapeze).

· Interact with employees to resolve help desk type items.

· 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.

· Assist with the inventory management of software and hardware.

· Promote responsible usage and care of corporate equipment.


QUALIFICATIONS REQUIRED

· Effective communicator.

· Ability to analyze, organize, prioritize, implement, and control business activities and transactions.

· Experience with desktop user support required, preferably in a help desk/customer service setting required.

· Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.

· A+ certifications preferred.


MINIMUM REQUIRED EDUCATION/TRAINING

· Associates degree or at least 2 years of experience in the field or in a related area.