IT Support Technician

Description

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a customer with two locations in Atlanta, GA. This position requires regular travel between both customer sites as needed during the workday.

The ideal candidate enjoys helping end users, troubleshooting hardware and software issues, and delivering exceptional customer service. This role focuses on desktop support, user account administration, device deployment, and basic infrastructure support while escalating more complex technical issues when appropriate.

Responsibilities

• Provide on-site technical support for Windows desktops, laptops, printers, mobile devices, and peripherals.
• Respond to and resolve Tier 1 and Tier 1.5 support requests in a timely manner.
• Install, configure, image, and deploy new computers and hardware.
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software.
• Create, modify, and reset user accounts, passwords, and permissions in Active Directory and Microsoft 365.
• Support mobile devices and endpoint management solutions.
• Assist with basic troubleshooting of network connectivity, printers, Wi-Fi, and VPN access.
• Set up and support conference room technology and phone systems.
• Document support activities, resolutions, and procedures within the ticketing system.
• Escalate advanced technical issues to senior engineers when necessary.
• Maintain clear communication with customers and internal team members throughout the support process.
• Follow company policies, security standards, and documentation procedures.

Requirements

Qualifications

• 1–3 years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
• Experience supporting Microsoft Windows 10 and Windows 11.
• Experience with Microsoft 365 applications including Outlook, Word, Excel, Teams, and OneDrive.
• Basic experience with Active Directory (user account creation, password resets, and group management).
• Experience imaging and deploying desktop and laptop computers.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting printers and common office hardware.
• Familiarity with endpoint protection and malware remediation.
• Strong troubleshooting, organizational, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license, reliable transportation, and willingness to travel between both Atlanta customer locations.

Preferred Qualifications

• Experience with Microsoft Intune or other Mobile Device Management (MDM) platforms.
• Experience with Microsoft Entra ID (Azure Active Directory).
• Basic knowledge of Windows Server environments.
• Familiarity with VMware or Hyper-V.
• Experience supporting macOS devices.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Requirements

• Must successfully pass a criminal background check.
• Must successfully complete E-Verify employment eligibility verification.
• Must have a valid driver's license with an acceptable driving record.
• Must be authorized to work in the United States.

Job Type: Full-time

Schedule:

• Monday – Friday
• Must be available to work company-observed holidays as required
• Travel between both Atlanta customer locations as needed

Salary: $50,000 - $55,000 annually, based on experience

Benefits

• 401(k) matching
• Dental insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health insurance
• Life insurance
• Paid time off
• Referral program