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SERVIT INC

Onsite Help Desk Technician

SERVIT INC

Location
Onsite (Ball Ground, GA)
Compensation
$50k - $55k/yr
Employment
Full-time
Level
Mid Level
Posted 4 days ago

About the Role

SERVIT INC is seeking an Onsite Help Desk Technician to provide Tier 1 technical support at a customer site. This role is responsible for maintaining the integrity and uptime of the customer environment.

Skills

Microsoft Desktop Operating Systems Windows 7-10 IT Security Malware Remediation Microsoft Office Office365 G Suite Windows Server 2008-2016 Active Directory DHCP DNS Microsoft Exchange Server Exchange Online Network LAN/WAN VMware Hyper-V

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Full job details

Description

Successful candidate will work at our customer site in Ball Ground, GA. Providing on-site Tier 1 technical support which includes support of applications such as imaging, password management, mobile endpoint management and phone system support. Must work closely with the in-house development team.


This is a technology position with direct responsibility for the support, engineering, up-time and integrity of our customer environment. The Technician has hands-on responsibilities, providing advanced support and knowledge sharing in all technological aspects. Responsibilities also include server support, client ticket remediation, adherence to company and departmental process and procedures.


Must communicate proactively with team, management, project management and client to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency. Ensures client satisfaction, maintains accountability throughout resolution, including issue delegation or hand-off.

Requirements

  

Key Skills Required:

  • 2 years experience with Microsoft Desktop Operating Systems including Windows 7-10
  • Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
  • 2 years experience with various business productivity applications such as Microsoft Office, Office365, G Suite.
  • 2 years experience with Microsoft Windows Server 2008-2016 operating systems.
  • 2 years experience with Active Directory, DHCP, DNS, server roles and services.
  • Working level of experience with Microsoft Exchange Server and Exchange Online
  • 2 years experience: Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
  • Working level of experience with VMware and Hyper-V.
  • MacOS basic knowledge.

All candidates must go through a Criminal background check, EVerify Citizenship Check & Motor Vehicles Report prior to employment.



Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance