IT HELP DESK SUPPORT REPRESENTATIVE

Description

VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team.

Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties.  Come on board with us as a Help Desk Representative!!!

With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community.

Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance.

We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program.

The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Part-time 20 hours per week position during the day shift.

Requirements of the Help Desk Representative:

• Associates      degree in a computer related field preferred
• Basic      to intermediate level knowledge of Windows Desktop operating systems is      required.
• Ability      to resolve technical problems with Local Area Networks (LAN), Wide Area      Networks (WAN), and other systems.
• Basic      understanding of Active Directory and network troubleshooting.
• Ability      to explain technical issues to a non-tech users.

Help Desk Representative Duties Include:

• Provides      telephone support for Microsoft Windows applications and operating      systems, Google Business Apps, e-mail, VPN access and network support with      remote locations and field personnel.
• Serves      as first point of contact for all internal technology problems and      requests, providing timely and professional support via multiple      communication outlets.
• Assists      with internal physical moves of PCs, telephones, and other equipment.
• Provision      laptops, desktops, and mobile devices for users.
• Respond      to tickets, emails, and Help Desk calls promptly and in a professional      manner.
• Follows      up on unresolved issues and projects.
• Equipment      disposal support and process, asset tagging and reviewing physical      inventory on a monthly basis.
• Software installation; perform either      independently or with the assistance of other IT personnel with the      installation and configuration of system and application software as      needed.

For assistance in applying for a position with VNAcare, please contact the Human Resources Dept. at (909) 624-3574.

EEO, M/F/Protected Veterans/Individual with Disability