Information Technology - Help Desk Analyst 130-1005

JOB SUMMARY: 

Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development. 

KEY RESPONSIBILITIES: 

QUALIFICATIONS: 

• Knowledge of LAN/WAN networking systems and concepts. 
• Proficient in Microsoft software. 
• Knowledgeable with WAN connectivity. 
• Excellent hardware and software troubleshooting skills. 
• Successful completion of Health Care Sanctions background check. 
• Excellent problem solving and organization skills. 
• Ability to communicate technical information to users in concise understandable terms. 
• Must be able to maintain and preserve information of a highly confidential nature. 
• Ability to work as a team member in a high paced environment. 
• Possess strong oral and written skills. 

EDUCATION/EXPERIENCE: 

• Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar. 
• A+ Certification. 
• Minimum 2 years related systems experience preferred. 
• N+ Certification.